Caliber - Indianapolis - Westfield
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
I did find the automated estimate a little concerning because it gave me the impression that I was going to be responsible for the entire bill and not just the expected deductible portion. If you could make that more clear it would have eliminated a lot of stress. Otherwise, the service was very well done and communication was excellent.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0 -
Over all service is good. Josh is very good person.But please provide correct time Estimates next time.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0 -
For a small repair, we had to push to get it done in a week. If they had told us it would take more than a week, we would have gotten a rental car. The workmanship was great. Disappointed in how long it took.
Customer Service - 3.0/5.0 -
See previous comment
Returned Clean
My Experience - 0.0/5.0 -
I see some long scratches, from maybe a dirty squeegee used to clean the hood after painting. I will stop by tomorrow to show Jeff.
My Experience - 5.0/5.0 -
Excellent communication with me and my insurance company. Timely updates and completed on time.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0 -
The car looks great.
Customer Service - 4.0/5.0 -
It was fine, but I asked about having the tires rotated and never got a response on that.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
There was still some broken glass in the interior. I cleaned it up myself.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Keeping me up to date on the progress of the repairs was much appreciated.
My Experience - 5.0/5.0 -
Looks like nothing ever happened. That’s the way auto repair should be. Thank you Westfield Caliber Team!
My Experience - 5.0/5.0 -
Communication was done well.
Likely to Recommend - 2.5/5.0 -
The gas situation bothers me so I struggle to recommend your shop or return.
Repair Quality - 4.5/5.0 -
Good repair took longer than anticipated but it seemed to be a parts issue.
Customer Service - 4.5/5.0 -
Communication was as expected and the folks at the shop were accommodating when the repair took longer than I thought and I needed to get something out of the car - car seat.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
I had asked that OEM parts be used, but Caliber used after market parts.
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
Took 2 weeks to get the car evaluated. Long repair time: carrot dangling i.e. it’ll be ready at the end of the week only to be pushed back another week at the end of each week.
Customer Service - 0.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Very flexible with my after hours drop off and pick up.
My Experience - 5.0/5.0 -
Really appreciated the frequent updates about the car and timeline!
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Good service and repair. Well pleased indeed!!