Caliber - Issaquah - Sunset
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Always a pleasant experience! Would definitely recommend them to repair your car!
My Experience - 5.0/5.0 -
Everyone was very professional and courteous a great place to go if you need repair
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
The experience dates back to March when they had my vehicle the first time. Now that this car is done I will have no reason to return to this shop
Repair Quality - 2.5/5.0 -
I was glad it was finally done, but the effort it took to get to the end result clouded the final product
Customer Service - 2.5/5.0 -
I was glad it was finally done, but the effort it took to get to the end result clouded the final product
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Excellant workmanship
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0 -
The repair took 21 days, Caliber paid 5 days of my car rental which I was greatly appreciated.
Customer Service - 3.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0 -
Too slow to confirm insurance approval. I had to chase down answer from insurance agent.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Quality was outstanding.
Customer Service - 5.0/5.0 -
I could not ask for anything more than the outstanding customer service “you” (Caliber) provided.
Returned Clean
My Experience - 0.0/5.0 -
Where to start... We dropped our car off on Sunday Aug 18th, we called the 19th,20th and then again on the 21st where Abigail told us she had sent us forms to sign. When each day we told her we never received the email. We then told her our email address again and she never checked what she actually sent it to. She had missed a letter of our last name therefore we never received the form, which in turn meant no one worked on our car from Monday till Wednesday afternoon when I escalated the issue to Gary which I believe was the service manager. He finally called me back Wednesday afternoon with an estimate and told me that he was hoping to get my car done by Monday the 26th and would call me and let me know the status.. but I never received a call from anyone from caliber on Monday. I called caliber 7:30 Tuesday morning to find out my car wouldn't be ready until late Tuesday night.. We picked my car up today 10 DAYS after we dropped my car off to then find an inperfection in the paint. Gary then told me I would have to figure out a rental for when caliber was fixing their mistake, in which I explained I have been without a car for 10 days without a rental and I cannot go without a car again. He in my mind almost argued with me telling me that was wrong and that I DID have a rental car via Caliber. As of today Aug 28th I have to take my car back again next week for my car to be fixed.. Again!