Caliber - Jacksonville FL - SW
In operation 29 years, 5 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Tomas Mercado was our service agent and was simply outstanding. We came in on a Friday and he instructed us to drop the car off on Monday stating the car would be ready by Friday at the latest and more than likely ready on Wednesday. Sure enough, the car was ready on Wednesday by COB. The two ladies at the front desk were courteous and did a great job explaining how the process would work with a rental, deductible and final payment. I received text messages daily updating me on my son’s car. This is something that never happened at another competitors shop. The car looks fantastic and I would recommend this shop to anyone needing their car repaired after a accident.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Excellent work and professional customer service.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Great experience during a traumatic time
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Good
Repair Quality - 5.0/5.0 -
Good
Customer Service - 5.0/5.0 -
Good
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They were great! My car is back to normal and they gave me a realistic timeframe and met it!
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Thank you Tomas for fixing up my vehicle I’m satisfied and impressed with the service
My Experience - 5.0/5.0 -
Work was done as scheduled and looks as if it is new again.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
They restored my car, earlier than expected and a job well done. They have also good customer service and relationships with the customers. I highly recommend the place
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
I can tell the left side panel and two left doors paints do not clearly latch. Is the paint the original Honda color ?
Customer Service - 5.0/5.0 -
Customer service was very professional at all times. Can not complain.
Returned Clean
My Experience - 5.0/5.0 -
You went above and beyond. Thank you!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The Car looks great
Customer Service - 5.0/5.0 -
Good communication
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Overall, I’m happy with the repair quality. The paint match is excellent and the communication throughout the process was very good. My only concerns were that the vehicle was returned in 4HI, the interior had quite a bit of body shop dust (including on my week-old leather seats), and I had to spend extra time cleaning it after pickup. With a little more attention to final quality control, this would have been a 5-star experience.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Got my car back, cleaned, detailed and looking amazing. Quality work. The ladies in the front were very polite, friendly and accommodating.