Caliber - Katy
In operation 29 years, 17 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | 8:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Waiting for Caliber to confirm the receipt of the part (rear bumper scratch proof sticker) to get it installed.
Customer Service - 5.0/5.0 -
Waiting foe the confirmation by Caliber on the receipt of the part (rear bumper scratch proof sticker) for installation.
Returned Clean
My Experience - 5.0/5.0 -
I had a wonderful experience with y'alls location in Katy. I was satisfied with the service and the updates I received, as well as with how my car turned out. The young lady who helped me, Valeria, was super sweet and answered all my silly questions without making me feel dumb. All the workers were kind and went above and beyond to make my experience amazing. Thank y'all!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everything looks great and they even picked up some of my coins and put them in a little baggie! Thank yall!
Customer Service - 5.0/5.0 -
The young ladies who I interacted with were kind and looked out for me, I didn't get the name of the one who worked the desk but when I came to ask about my transport to the rental place taking a little bit she had already called and checked up on my ETA. Valeria, I believe her name was sorry if I'm wrong, was also kind and very helpful. Everyone was very proactive during the process and had answers for all my questions.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
When the rental company took too long to pick me up, they drove me so I could get on my way. Went above and beyond.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The caliber team was excellent. A special thank you to Rick for going above and beyond with all his efforts.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Val was very informative and helpful in our repair, especially when working a supplemental with Allstate. Thank you.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Scott Joiner is a great representative for Caliber!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Will recommend this place especially if Scott is doing the repair.
Repair Quality - 5.0/5.0 -
The repair was quick and well done.Team members were very professional and kept me up to date.
Customer Service - 5.0/5.0 -
Scott did a great job in fixing my vehicle and he was a great communicating. He kept me informed every step of the way
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
My daytime running light / headlight is flickering. Like there is a loose connection. At times it will turn completely off. This is on the side that was repaired and the blinker bulb was replaced.
Customer Service - 5.0/5.0 -
Rick is GREAT
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 1.0/5.0 -
This was a very unsatisfactory experience. Ask The Estimator, I get the feeling that he also agrees with my assessment of the whole experience. When I drove to pick up my car the first time your website said it was ready, he even said that he should have called me first before I made the trip because he could not release it till the invoices were sent which he did not do.
Repair Quality - 2.5/5.0 -
The door looks good. The only issue remaining is the double sided tape used on the trim. When I finally was able to pick up my Rav4 on the 21st, The Estimator noticed the trim was not installed correctly. He took pictures and told me it would be no problem to correct this. He needed to get with Geico Insurance and get the correct tape. He said that once he gets the tape, it would only be a 10 min job to fix. I am waiting for him to contact me. I also sent 2 follow up email and still waiting for response.
Customer Service - 1.0/5.0 -
The Estimator never once called me with a status update during the whole process. The caliber website said my vehicle was ready for pickup, but actually it was not. Apparently some invoices were never sent to my insurance. I had to contact the adjuster myself and conference Rick "The Estimator" on the same call in order for Rick to send over the invoices. My car took 8 days to get back only because I had to intervene and get all parties involved. I could of had my car several days earlier if Rick had sent over the invoices. How long does it take to repair a single ding on the driver side passenger door. My insurance says 2 to 3 days but it took Caliber 8 to 9 days to repair a Ding.