Caliber - Katy
In operation 29 years, 17 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | 8:00 am - 12:00 pm |
My Experience - 5.0/5.0 -
Customer service was awesome very satisfied with the work and outcome of my vehicle
My Experience - 5.0/5.0 -
Bertrand and Rick did a great job with my Honda. The front desk lady was nice too.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Fantastic service! I'm so grateful for the speed with which my car was repaired. It came back in perfect condition! Special thanks to Scott, who kept me informed and made the entire process completely seamless.
Likely to Recommend - 5.0/5.0 -
Fantastic service! I’d recommend them in a heartbeat to anyone who wants to be treated with care and respect.
Repair Quality - 5.0/5.0 -
I can't express how pleased I am with the team at Caliber Collision. They are amazing. Especially the estimator, Scott, who was very professional yet incredibly friendly and went above and beyond to make sure I was happy.
Customer Service - 5.0/5.0 -
I really appreciated the friendliness and helpful attitude of the staff at this repair shop
My Experience - 5.0/5.0 -
We received excellent customer service and repairs were done promptly and car looked wonderful .
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great customer service. Repairs were excellent.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Rick was really nice. Enjoyed working with him.
My Experience - 5.0/5.0 -
Repair took longer than expected. But all seems good. Valentina checked me in. Matt checked me out. Taylor great as support staff.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Customer notifications. I understand we are all busy, but customers shouldn't have the call in for updates or leverage interactions between insurance company and collision repair facilities. Regular updates keep customers informed.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0 -
Regular communication and updates from Caliber vs me having to call for them. Managing the back n forth with insurance company for information was stressful
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Mr. Eric and Ms. Taylor(?) attended to all of my inquiries and requests promptly and professionally.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Scott was a pleasure to work with.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I have had work on previous vehicles Caliber Collision has always been a very good reputable company . Excellent work. It always be us informed every step of way.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Scott has been great and gave timely updates and always called us back when we had an issue. Thank you Scott!
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I was updated throughout the process and the they made al moving parts easy. Only negative is that there were some black scuff marks on my arm rest I’m having a hard time removing. Other than than the repair and service was great, would recommend
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0
My Experience - 5.0/5.0 -
Scott was great in helping me repair my car!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The guy we worked with (David Marcus) was very helpful and there was no delay. He was outstanding. Makes me feel good because we have Travelers home insurance. Thanks for a quality experience.
Customer Service - 5.0/5.0 -
Very informative and they kept us informed. Work looks good.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Service was great and delivered ahead of schedule
Customer Service - 4.5/5.0 -
Service was great and delivered ahead of schedule
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 1.0/5.0 -
So at first I had a great experience taking my car in but then they ended up rushing on my vehicle god knows why. And they ended making more damage to my car than before. They ended up fixing it but I’m never coming to caliber again. The communication was also terrible. Had to call State Farm continuously.
Customer Service - 0.5/5.0 -
Communication was horrible. The only real help was State Farm being the middle man.