Caliber - Kirkland

4.8 (1,925reviews)
95%
12350 124th Avenue NE,  Kirkland,  WA  98034

In operation 29 years, 7 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (1,925)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its outstanding service quality, clear and proactive communication, and efficient turnaround times. Many highlight the professionalism, friendliness, and attentiveness of the staff, noting they felt well-informed throughout the repair process via timely text updates and calls. Repair quality is frequently described as excellent, with cars returned looking brand new, often detailed inside and out as a pleasant bonus. Several customers appreciated repairs being completed ahead of schedule. A few customers noted areas for improvement, including occasional delays due to parts availability, isolated communication gaps requiring follow-up calls, and rare instances of incomplete repairs or unresolved issues upon pickup. Overall, the vast majority of customers express high satisfaction and willingness to recommend the shop.
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"Been using this place for years and they have done top notch work on my vehicles."
"Super fast, repair looks perfect. Even detailed the car up to make it look better than when it was brought in, beyond the ..." Read more
"... experience has been abysmal. After the most recent visit, the paint is already coming off again. ​When I dropped the car off, the manager was incredibly ..." Read more
"... the car into the shop to have it re-inspected. They found a cracked washer pump and found one locally and replaced it within a half an hour." Read more
"Quick but high quality service"
"... for the delay, and very few update texts: there was no communication for 12 days, then another 8 days. If I had known it would take so long, I would have ..." Read more
"Communicative, attentive and responsivt"
"Friendly and professional team. Communication and support throughout the repair process were appreciated."
"Great communication every step of the way, super clean and straight repair. Every little detail was taken ..." Read more
"Excellent service and communication! My car was incredibly clean upon return and I am so grateful!"

Likely to Recommend

Repair Quality

Fast, good work, efficient customer service

Customer Service

Very friendly

Returned Clean

My Experience

Yes the team was clear and responsive. They took good care of me and my car. The team got back to me in a timely manner and were very helpful.

My Experience

Absolute artists. So thankful.

Likely to Recommend

Repair Quality

Customer Service

Very good

My Experience

They were very thorough and got repairs done quickly! Awesome work

My Experience

Manny was extremely helpful and I appreciated how he explained everything they would be doing on my car, including a breakdown of all the parts they would be looking at behind the bumper. He was very professional and even went out of his way to help move my car to an easier spot to exit the shop, which I really appreciated. Everyone was very kind and I would definitely recommenced caliber collision to all of my friends and family!

Likely to Recommend

Repair Quality

Customer Service

They were very professional and kept me informed throughout the process.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

My Experience

Thanks for getting my car fixed and cleaned so fast!

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Had a great experience with you guys. Excellent work and customer service. Thank you

Customer Service

Likely to Recommend

Repair Quality

Customer Service

My Experience

Fantastic job. The car looks great! Caliber collision in Kirkland WA. Zand all your support staff helped me through this entire process. Many thanks.

My Experience

Yes, my car was fixed properly, was cleaned from the inside too, you’ve got a professional & friendly team, and I would like to thank Manny so much for taking care of my car! Thank you!

Likely to Recommend

Repair Quality

Great experience! My car looks like new. Thank you for the excellent work and customer service.

Customer Service

The customer service was excellent.thanks for everything.

Returned Clean

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Repair Quality

Customer Service

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Repair Quality

Customer Service

Very satisfied

Returned Clean

Likely to Recommend

Repair Quality

Great job

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

I believe the repair went well.

Customer Service

The shuttle driver was great and very kindb and thoughtful. He offered help when I needed to get in and out of the pickup truck due to my painful knee. The phone doesn't get received at the

Likely to Recommend

Repair Quality

Customer Service

Returned Clean