Caliber - Laguna Beach
In operation 29 years, 13 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
First, was how I was treated from the first encounter, showing that your customers matter, havingpatience in answering my many questions and being able to explain the timing & the details. So many times people tell you will keep you informed and then you never hear again until the last minute. So second, you did an excellent job in keeping me informed. I don’t know if all companies understand that keeping your customers informed eliminates anxiety or worry about time or productivity, etc. Third-when you gave me a timetable for completion and thus pick up, and it was when I would be out of town, you stepped up the work priority to help avoid that. Again, you’re removing any chance of anxiety or worry. As a result,my car repair was finished earlier to avoid that outcome. Those are the elements of what I consider excellent customer service, and I thank each member of your team, in their roles from intake, through repair. One final thank you, for taking the extra time to get my car washed before taking it home. Everyone involved deserves a bravo! As well as my gratitude.
My Experience - 5.0/5.0 -
I had an excellent experience , Ernesto was very responsive and informative . I will recommend Caliber Collision !!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Ernesto is great and Everyone is really professional , on time and very helpful
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Did the work and finished 5 days ahead of schedule
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job as usual. Thank you for everything
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Very well done
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Ernesto and Edwin at Laguna Beach provided absolute outstanding service!! They deserve a raise in pay!! Also Cynthia went above and beyond her duties to satisfy my questions. she also deserves a raise!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
Service and communication were top notch! Ernie made the whole process seamless and was a joy to work with.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.0/5.0
Repair Quality - 2.5/5.0
Customer Service - 2.5/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Staff was well organized and work was done in a timely manner
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Staff was amazing. Very polite and professional. Explained the process and keep me in the loop the entire time and most importantly, my vehicle looks amazing again which retired the rhythm of my life 👍🏽