Caliber - Laguna Niguel
In operation 29 years, 13 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Visited multiple Ford dealers, a different Caliber Collision facility and safeflight to get repair done and all said they couldn't do the job. Very discouraging! Tried the Caliber Collision in Laguna Niguel and met Victor Garnica. He looked at my damage and instantly said no problem. We can get you taken care of. He provided s reasonable quote and we set date for repair. Job was done as scheduled. (A day sooner than original completion date) car was clean when my wife picked it up. Very happy with service. Will recommend this shop when i can.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
I chose Caliber Collision because it was a preferred State Farm provider and I have had positive experiences with other Caliber locations in the past. Unfortunately, my experience with the Laguna Niguel location was disappointing due to poor communication throughout the repair process. I rarely received proactive updates and had to initiate nearly every phone call myself to find out the status of my vehicle. At times, I was told repairs could not be assessed because the suspension technician was not available, and no one could provide a clear timeline. As a customer, it often felt like no one knew the status of my vehicle or what the next steps were. The most frustrating experience occurred on the day of pickup. I was told my vehicle would be ready after 2:30 p.m., but when I arrived after 3:00 p.m., I was informed it still needed calibration. My boyfriend and I waited in the lobby for over 30 minutes with no updates. When I finally approached the desk to ask for a status update, I was told the vehicle had already been ready and was parked outside. At no point did anyone inform us that the vehicle was ready for pickup. While the repairs themselves appear satisfactory, the overall communication, organization, and customer service experience were well below expectations. I consistently felt like I had to chase down information rather than being kept informed throughout the process.
Customer Service - 0.5/5.0 -
My dissatisfaction is primarily related to communication and customer service. Throughout the repair process, I had to initiate nearly every conversation myself. I rarely received proactive updates and often had difficulty getting clear answers about the status of my vehicle. Each time I called, it felt like the staff was unfamiliar with my repair status and unable to provide consistent information. I was frequently told that someone would need to check and get back to me, but follow-up communication was limited. The pickup experience was especially frustrating. I was told my vehicle would be ready after 2:30 p.m., but when I arrived, I was told additional work was still being completed. After waiting over 30 minutes in the lobby with no updates, I approached the desk again and was then informed that my vehicle had already been ready. No one had notified me while I was waiting. Everyone was polite when I spoke with them, but the overall communication, organization, and customer service experience fell well below my expectations.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Very nice painting. Good fitting of parts.
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0 -
Satisfied with time and quality. Still waiting for back order parts.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Good communication throughout the process. Repairs done in a professional manner. Very satisfied.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.0/5.0
Repair Quality - 3.0/5.0
Customer Service - 3.5/5.0
My Experience - 5.0/5.0 -
Car looks great and the customer service was excellent would recommend you to anyone Thanks again Sandra
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
This is the second time I used them and they did not disappoint.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent service and eirk
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
All good , took a few days more then anticipated but all good
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
See above
Repair Quality - 0.5/5.0 -
We certainly would have gone to a collision shop that was closer to our home, but, we chose the Laguna Niguel, California Caliber shop because a friend who was an automotive claims adjuster for an insurance company recommended that particular location due to favorable experience that he had. Also, the Caliber shops were on the list provided to us by Travelers Insurance company. When we dropped off our car on Monday, April 27, 2026, we were told that it would be ready four days later on Friday, May 1, 2026. After receiving the first of a series of notifications that the work was being delayed, we said to the service advisor that someone there had apparently “dropped the ball“ and she agreed. One of the more recent delay notifications stated that the car would be ready on Monday, May 18, 2026. When we called in on Monday, after not hearing anything, we were told that the car was done, that it just needed to be washed and that we would be receiving a call sometime between 1:00 PM and 2:00 PM on Tuesday, May 19, 2026, to advise us that the car could be picked up. As with all of the previous promises, that did not prove to be true. The car was apparently ready sometime later that afternoon and so we went to pick it up on Wednesday, May 20, 2026, after being told that the quality control inspection had been completed and that everything was fine. Upon inspecting the vehicle, we discovered that the front left turn signal was still not working. The shop took care of that and assured us that the turn signal was working the previous afternoon and that somehow something happened to make it stop working in the meantime. Needless to say, we are very displeased with the fact that we were given many notifications of delays in getting our car done and that, after being told that we would have it back in four days, it actually took 23 days. We did not have insurance coverage to obtain a rental car during that time and it was a great inconvenience to go so long without the vehicle. When we asked the service advisor on Tuesday, May 19, 2026 how we were going to be financially compensated for the loss of use of our vehicle for that extended period of time, she said that she would talk to the manager and have him call us. We never got such a call, so the question was asked again later in the day, and we were then told that the only compensation we could receive would be reimbursement for a rental car, if we had rented one. Needless to say, we didn’t rent a car because we didn’t have insurance coverage for that, we were told that we would only be without the car for four days, we never expected that it would be anywhere near as long as 23 days and, of course, we didn’t know until after the fact that we could have been reimbursed for a rental car.
Customer Service - 0.5/5.0 -
See above
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Everyone including the front office was very nice and helpful. Work that was completed was done very quickly and professionally.