Caliber - Lake Elsinore

4.8 (1,954reviews)

97%

(951) 579-6709

20590 Cereal Street Suite 100, Lake Elsinore, CA 92530

97%

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20590 Cereal Street Suite 100
Lake Elsinore, CA 92530

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About Caliber - Lake Elsinore

See Photos

20590 Cereal Street Suite 100
Lake Elsinore, CA 92530

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

Schedule an estimate appointment

Book Appointment

In operation 29 years, 6 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Automotive Glass Replacement
Detailing
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	7:30 am - 5:30 pm
Tue	7:30 am - 5:30 pm
Wed	7:30 am - 5:30 pm
Thu	7:30 am - 5:30 pm
Fri	7:30 am - 5:30 pm
Sat	Closed

* Holiday hours may differ.

Ford

I-Car

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Website

Reviews (1,954)

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Rating

1,571 Customers Rated

5 Stars

71% Complete

(1388)
4 Stars

5.1% Complete

(100)
3 Stars

1.5% Complete

(29)
2 Stars

0.7% Complete

(14)
1 Star

0.2% Complete

(4)
< 1 Star

1.8% Complete

(36)

Customers say

Overall Customer Satisfaction

Customers consistently praised the shop for its outstanding service quality, seamless repair processes, and professional staff. Many highlighted the exceptional communication and frequent updates provided throughout the repair process, with several noting they received daily or even twice-daily progress notifications via calls and texts. Repair quality received high marks, with numerous customers expressing delight that their vehicles looked brand new post-repair. Timeliness was a standout strength, as many vehicles were completed ahead of the promised date. Customers also appreciated the stress-free coordination with insurance and rental car services. A small number of customers noted areas for improvement, including occasional quality concerns such as paint imperfections, misaligned parts, and incomplete repairs, as well as isolated instances of insufficient communication or scheduling delays. Overall, the vast majority of customers expressed strong satisfaction and willingness to recommend the shop to friends and family.

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Service Quality
Timeliness
Communication

"Excellent customer service from beginning to end. Made the whole process very easy. I especially liked ..." Read more

"... experience with Caliber Collision. The entire process—from the initial inspection to ordering parts—was handled quickly and efficiently. Everything was clearly communicated, ..." Read more

"... set up the appointment until picking up my vehicle. Knowledgeable staff, convenient, streamlined systems. It is hard to find a business with such class." Read more

"... They not only delivered excellent service but also corrected all the mistakes left by a so-called 'certified shop. Truly a team you can trust!" Read more

"The paint is showing so much orange peel and the fact that both tail lights had blown bulbs says it all. Also the ..." Read more

"... Communication, customer service, and quality of work. Even finished well ahead of schedule." Read more

"It was completed faster than I expected"

"Promised on Friday not ready until wednesday."

"... easy and stress-free. My car looks great, and the communication from Caliber Collision was excellent the entire time—I always knew what to expect. They even finished ..." Read more

"... you for the level of response and communication. Your sense of urgency and attention to detail did not go unnoticed." Read more

"Always kept me updated and spoke kindly and positively"

"... front door and picking up my truck 2 weeks later. Always a phone call or text giving updates. Will definitely use them again!!!!" Read more

"A lot of miscommunication with scheduling. My cream colored Interior material is dirty from ..." Read more

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"Excellent customer service from beginning to end. Made the whole process very easy. I especially liked ..." Read more

"... experience with Caliber Collision. The entire process—from the initial inspection to ordering parts—was handled quickly and efficiently. Everything was clearly communicated, ..." Read more

"... set up the appointment until picking up my vehicle. Knowledgeable staff, convenient, streamlined systems. It is hard to find a business with such class." Read more

"... They not only delivered excellent service but also corrected all the mistakes left by a so-called 'certified shop. Truly a team you can trust!" Read more

"The paint is showing so much orange peel and the fact that both tail lights had blown bulbs says it all. Also the ..." Read more

"... Communication, customer service, and quality of work. Even finished well ahead of schedule." Read more

"It was completed faster than I expected"

"Promised on Friday not ready until wednesday."

"... easy and stress-free. My car looks great, and the communication from Caliber Collision was excellent the entire time—I always knew what to expect. They even finished ..." Read more

"... you for the level of response and communication. Your sense of urgency and attention to detail did not go unnoticed." Read more

"Always kept me updated and spoke kindly and positively"

"... front door and picking up my truck 2 weeks later. Always a phone call or text giving updates. Will definitely use them again!!!!" Read more

"A lot of miscommunication with scheduling. My cream colored Interior material is dirty from ..." Read more

Colin (Ford owner) reviewed 8/7/26

Amazed how quick the repairs were completed. Also thank you to Nikki for keeping me updated through the entire process. Car looks great and you can't tell where the damage was. Thanks again

Lauren (Toyota owner) reviewed 8/6/26

Did a great job and staff was friendly and helpful!

Joshua (Ford owner) reviewed 8/6/26

Paulita (Toyota owner) reviewed 8/6/26

Excellent service and work. Thank you very much 🙏

Luis (Acura owner) reviewed 8/6/26

Kari (Kia owner) reviewed 8/5/26

Nicole (Subaru owner) reviewed 8/4/26

Antonio (Volkswagen owner) reviewed 8/3/26

Great customer service.

Gwendolyn (Jeep owner) reviewed 7/30/26

Great experience! No issues!

Helpful and clear

Teresa (Chevrolet owner) reviewed 7/29/26

My car looks like it came off the show room floor. they also kept me updated so I didn't worry about any thing. Very professional no complaints

James (Chevrolet owner) reviewed 7/27/26

Prompt surface and a nice repair completely satisfied Nikki our contact. Person communicated very well much appreciated. Five star.

Very professional communicated very well repairs were done perfectly in a timely manner

Jared (Honda owner) reviewed 7/24/26

Erlinda (Chevrolet owner) reviewed 7/24/26

Joseph (Chevrolet owner) reviewed 7/23/26

The paint is showing so much orange peel and the fact that both tail lights had blown bulbs says it all. Also the decal on the bed is off by over 3 inches. I just don’t feel like there was an experienced body tech working on my truck and then quality control is totally lacking. I can’t believe they wouldn’t think I’d notice. Their moto is the attention to details I find that hard to believe. Even though I needed my truck back ASAP I would have thought my ticket writer would have said hey I know it is not the best bring it back and they would wet sand and polish. Never said anything and I feel like I was kind of played. I get it it was an insurance job but if a shop is going to make claims like Caliber does they would want to stand behind it. Very disappointed in the quality of the repair.

Should of been more transparent about the quality of work their capable of doing

Jesus (Honda owner) reviewed 7/23/26

Miguel (Hyundai owner) reviewed 7/22/26

Recommend to everyone

Very good service, always keeping up with daily updates and timeframes the repairs…recommend to everyone.

Excellent communication

Mark (RAM owner) reviewed 7/20/26

Richard (Honda owner) reviewed 7/20/26

Donna (Nissan owner) reviewed 7/20/26

I was completely satisfied with my repair. Nikki was wonderful. She kept me updated with calls and text and the timeframe was amazing. Got it done in a week so happy with the outcome. Thanks again caliber collision. Donna

I was very happy with the outcome of my Nissan Titan. They did a very good job in a timely matter. Nikki was wonderful explaining everything to me and always updating me and the girl at the front desk. Not sure what her name was but she was very helpful and friendly as well. I would recommend your company to my friends and family if they need their cars fixed.

Neal (Volkswagen owner) reviewed 7/16/26

Overall, I’m happy with my car's outcome. It met all my expectations. Thank you so much for all the hard work. (Aileen Prila)

They are courteous and informative. (Aileen Prila)

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Damage from hail storms is a common occurrence in some areas of the country but can easily be fixed by an auto body shop. In most cases, the shop will perform a process called Paintless Dent Repair (PDR) which can eliminate the dents without having to repaint your vehicle.

Caliber - Lake Elsinore

Get an AI powered repair cost prediction

Schedule an estimate appointment

About Caliber - Lake Elsinore

Get an AI powered repair cost prediction

Schedule an estimate appointment

Reviews (1,954)

1,571 Customers Rated

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 4.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 0.5/5.0

Repair Quality - 2.0/5.0 -

Customer Service - 1.5/5.0 -

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean