Caliber - Lake Elsinore

4.8 (1,975reviews)

97%

(951) 579-6709

20590 Cereal Street Suite 100, Lake Elsinore, CA 92530

97%

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20590 Cereal Street Suite 100
Lake Elsinore, CA 92530

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About Caliber - Lake Elsinore

See Photos

20590 Cereal Street Suite 100
Lake Elsinore, CA 92530

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

Schedule an estimate appointment

Book Appointment

In operation 29 years, 6 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Automotive Glass Replacement
Detailing
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	7:30 am - 5:30 pm
Tue	7:30 am - 5:30 pm
Wed	7:30 am - 5:30 pm
Thu	7:30 am - 5:30 pm
Fri	7:30 am - 5:30 pm
Sat	Closed

* Holiday hours may differ.

Ford

I-Car

Call

Website

Reviews (1,975)

Sort By:
Newest
Rating

1,592 Customers Rated

5 Stars

71.3% Complete

(1408)
4 Stars

5.1% Complete

(101)
3 Stars

1.5% Complete

(29)
2 Stars

0.7% Complete

(14)
1 Star

0.2% Complete

(4)
< 1 Star

1.8% Complete

(36)

Customers say

Overall Customer Satisfaction

Customers consistently praised the shop for its outstanding service quality, seamless repair processes, and professional staff. Many highlighted the exceptional communication and frequent updates provided throughout the repair process, with several noting they received daily or even twice-daily progress notifications via calls and texts. Repair quality received high marks, with numerous customers expressing delight that their vehicles looked brand new post-repair. Timeliness was a standout strength, as many vehicles were completed ahead of the promised date. Customers also appreciated the stress-free coordination with insurance and rental car services. A small number of customers noted areas for improvement, including occasional quality concerns such as paint imperfections, misaligned parts, and incomplete repairs, as well as isolated instances of insufficient communication or scheduling delays. Overall, the vast majority of customers expressed strong satisfaction and willingness to recommend the shop to friends and family.

Select to learn more

Service Quality
Timeliness
Communication

"Excellent customer service from beginning to end. Made the whole process very easy. I especially liked ..." Read more

"... experience with Caliber Collision. The entire process—from the initial inspection to ordering parts—was handled quickly and efficiently. Everything was clearly communicated, ..." Read more

"... set up the appointment until picking up my vehicle. Knowledgeable staff, convenient, streamlined systems. It is hard to find a business with such class." Read more

"... They not only delivered excellent service but also corrected all the mistakes left by a so-called 'certified shop. Truly a team you can trust!" Read more

"The paint is showing so much orange peel and the fact that both tail lights had blown bulbs says it all. Also the ..." Read more

"... Communication, customer service, and quality of work. Even finished well ahead of schedule." Read more

"It was completed faster than I expected"

"Promised on Friday not ready until wednesday."

"... easy and stress-free. My car looks great, and the communication from Caliber Collision was excellent the entire time—I always knew what to expect. They even finished ..." Read more

"... you for the level of response and communication. Your sense of urgency and attention to detail did not go unnoticed." Read more

"Always kept me updated and spoke kindly and positively"

"... front door and picking up my truck 2 weeks later. Always a phone call or text giving updates. Will definitely use them again!!!!" Read more

"A lot of miscommunication with scheduling. My cream colored Interior material is dirty from ..." Read more

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"Excellent customer service from beginning to end. Made the whole process very easy. I especially liked ..." Read more

"... experience with Caliber Collision. The entire process—from the initial inspection to ordering parts—was handled quickly and efficiently. Everything was clearly communicated, ..." Read more

"... set up the appointment until picking up my vehicle. Knowledgeable staff, convenient, streamlined systems. It is hard to find a business with such class." Read more

"... They not only delivered excellent service but also corrected all the mistakes left by a so-called 'certified shop. Truly a team you can trust!" Read more

"The paint is showing so much orange peel and the fact that both tail lights had blown bulbs says it all. Also the ..." Read more

"... Communication, customer service, and quality of work. Even finished well ahead of schedule." Read more

"It was completed faster than I expected"

"Promised on Friday not ready until wednesday."

"... easy and stress-free. My car looks great, and the communication from Caliber Collision was excellent the entire time—I always knew what to expect. They even finished ..." Read more

"... you for the level of response and communication. Your sense of urgency and attention to detail did not go unnoticed." Read more

"Always kept me updated and spoke kindly and positively"

"... front door and picking up my truck 2 weeks later. Always a phone call or text giving updates. Will definitely use them again!!!!" Read more

"A lot of miscommunication with scheduling. My cream colored Interior material is dirty from ..." Read more

Brandon (Jeep owner) reviewed 8/25/26

Aynun (Toyota owner) reviewed 8/24/26

Very responsible, cleanliness and professional. Than you very much to your team.

great job!

Sebastian (Toyota owner) reviewed 8/24/26

Was helped with any questions I had in regards to the repair and was always informed about what was going on with my car and had updates on it throughout the process.

Repairs where done in a prompt manner. All questions answered and was given updates throughout the whole process.

Answer any and all questions I had. Gave me the full run down and kept me updated on progress.

Jaida (Toyota owner) reviewed 8/24/26

Eddy (Honda owner) reviewed 8/24/26

Service advisor Princess was very helpful and explained everything. Speed of service and repair was above and beyond what I expected. 10/10 would recommend Caliber collision Lake Elsinore to others.

Jorge (GMC owner) reviewed 8/21/26

Great service from beginning to end and he repairs to my truck turned out to be great. The truck looks brand new again.

Jessica (Toyota owner) reviewed 8/20/26

Nikki kept me in the loop to all updates regarding my vehicle repairs. She was helpful and polite. Very friendly and respectful.

Lynea (Honda owner) reviewed 8/20/26

Ismelda (Nissan owner) reviewed 8/20/26

Edward (Ford owner) reviewed 8/19/26

Very professional group, from Secretary in the lobby, to Nikki with texting updates, and was pretty close to completing date time prediction. Love it, will keep in my phone for future reference. Thanks guys

I hope no one needs to go to an auto body service, but most definitely recommend to whom would be in need of a great quality shop.

Had a very great experience with the team and members. Great environment, and paid attention to our concerns.

Great team, kept me informed with text messages of status.

Maria (Hyundai owner) reviewed 8/19/26

Thank you. Everyone was very nice and helpful. I really appreciate the updates along the way.

Wilbur (Infiniti owner) reviewed 8/17/26

Karen (Chevrolet owner) reviewed 8/17/26

THE COLLISION REPAIR LOOKED GOOD I DID NOT GIVE A PERFECT 10 DUE MY WINDOW NEEDING REPAIR . GLASS WAS INCORRECTLY INSTALLED AND SCRATCHED

THE CUSTOMER SERVICE WAS GREAT FROM ALL STAFF , THEY WERE EVEN QUICK TO FIX THE MISTAKE . I APPRECIATE ALL THE WORKERS FOR THERE QUICK TURNAROUND

Michael (Honda owner) reviewed 8/17/26

Great communication and super welcoming.

Edgar (RAM owner) reviewed 8/17/26

Omar (Toyota owner) reviewed 8/17/26

Communication was awesome and guided me through everything simple and easy

Rafael (Honda owner) reviewed 8/17/26

Nikki did a fine job in communicating the essentials with respect to our CRV’s repair. Thanks!

None

Great job

Nikki and Cheyenne were both amicable and amiable employees of Caliber.

Frank (Toyota owner) reviewed 8/13/26

I’m very likely to recommend Caliber Collision to anyone.

Very satisfied with the repairs, I’d recommend Caliber Collision to anyone. They are top shelf!

Second to none!

Rodney (RAM owner) reviewed 8/13/26

Scott (Subaru owner) reviewed 8/10/26

Customer service was great! Princess was very communicative throughout the process, made sure my car got what it needed and ooouu she prettyyyyy😮‍💨

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Once you choose to have your vehicle repaired you should always get an auto body repair estimate for all repair procedures, parts and materials as well as warranty information.

Caliber - Lake Elsinore

Get an AI powered repair cost prediction

Schedule an estimate appointment

About Caliber - Lake Elsinore

Get an AI powered repair cost prediction

Schedule an estimate appointment

Reviews (1,975)

1,592 Customers Rated

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 3.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 4.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0