Caliber - Madison - Atlas Ave
In operation 29 years.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
I really appreciated the communication and the truck looks fantastic. Thanks!
Likely to Recommend - 5.0/5.0 -
Already have recommended you!
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
Communication was good and final quality was good but I wasn’t given an estimate on time to repair until 3+ weeks into the process.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Ruona, Rita says you all are the best! I've appreciated your contacts with me and admire the work you've done. I'm happy to have my car back, and will be in touch with Kennedy for work Lincoln needs in the front area, which we've talked about. Thank you!
Likely to Recommend - 5.0/5.0 -
As previously stated, I will definitely direct any friends & acquaintances to Caliber Collision.
Repair Quality - 5.0/5.0 -
I thank you for making my life easier. Kennedy updated me regularly and the reception desk (so sorry I forgot her name) was pleasant and knowledgeable. As for the workmanship? WOW! Beautifully done. Many thanks. I will notify Kennedy when I'm ready to have the front area & part done. I will recommend your work to anyone & everyone!
Customer Service - 5.0/5.0 -
I said it all on the previous page. You're the Best!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great communication and everything was done on the timeline that worked best for me.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
People were nice. Repair work seems good to me. The only thing was that on a Thursday was when they said they would update me the next day, Friday, for a possible finish up that day, they didn’t. I heard back on Monday instead.
My Experience - 5.0/5.0 -
Looks almost perfect. I’m happy about the job, and it’s nice to have my car back looking better before. I also enjoyed the text msg communication… Five Stars!
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0 -
I'll drop this to a zero if I end up with any issues with the repairs. it's too early to know. My vehicle should have been totaled if Caliber had done their job right the first time. I should have had a check in hand for a totaled vehicle in the first week of June. Instead, I was left without a vehicle until the first week of July.
Repair Quality - 2.5/5.0 -
Caliber "missed" a substantial portion of the parts required to complete the repair of my vehicle until 17 days into the repair process. Total cost of the "missed" parts amounted to 23% of the total cost to repair. This put cost to repair at 100% of the vehicle's value. Upon subsequent discussion with my insurance agent, he stated that had these "missed" parts been included in the original estimate the vehicle would have been considered totaled. Failure to realize these parts had been "missed" added 12 days to the time required to complete repair. During this time, estimated date of completion was changed multiple times, leaving me scrambling to coordinate alternate transportation.
Customer Service - 5.0/5.0 -
The customer service person was friendly and provided regular updates via text on the days she stated the updates would be provided.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
They were awesome very nice and eager to help
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very nice people and prompt
Customer Service - 5.0/5.0 -
Everyone was so nice and helpful they did a great job on my car and in a timely matter
My Experience - 0.0/5.0 -
It never got repaired. The rear impact bar fell off when they took my bumper off so they couldn’t proceed with any repairs.
My Experience - 5.0/5.0 -
Great customer service. Thank you!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great customer service
Customer Service - 5.0/5.0 -
Satisfied
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Looks great!
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great job!