Caliber - Madison - East Towne
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 0.0/5.0 -
They did a good job but took several weeks longer than they initially told me.
Likely to Recommend - 2.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
It took way too long for them to repair. Everybody else’s that took at other places , theirs was repaired sooner. Also every week I call them to update them , they come up with one reason or the other. When i came in to get it repaired, the girl at the desk pressured me to sign some document even before I read it . And i had to pay for rental for few days out of my pocket, because you can’t even get the car repaired in a month.
Customer Service - 0.5/5.0 -
Please see my previous comment. On top of that the communication is very poor
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Over great experience and car was completed early.
Customer Service - 5.0/5.0 -
Great follow up and follow through.
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Very satisfied with the result. Juan kept me updated regularly with details and I appreciate all the hard work from him and his team
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The team did a great job. Gave regular updates and the final product is amazing
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The car looks beautiful. All repairs have been made - dents have been taken care of (plus a new hood). Replaced the side mirror and back-up light. And got it back to me sooner than expected. Thank you everyone at Caliber Collison!!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My car has been returned to its lovely self. Time in shop was less than scheduled, everything was completed perfectly. I am very happy with the staff at Caiber Collision and would recommend them to family and friends.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The team was very capable and kept me in the loop the whole time via text messages and appointment reminders. I would consider using them again in the future if my car has any more auto body needs.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great in keeping me informed and work process.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Repairs were completed to perfection. Truck looks fantastic.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Yes, I have had previous experiences with them and have always been very happy with their work.
Repair Quality - 5.0/5.0 -
Everyone at the shop was helpful and attentive when I was there in person and sending updates on my repairs.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everything was awesome . Cole kept me up to date on completion date . A couple of delays due to worker availability which resulted in me having to pay out of pocket for rental for 3 days .$186. Ins only paid for 30 days.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0 -
long wait times but good service
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Caliber Collision was excellent at getting my repair done in a timely manner even in the midst of their extremely busy hail-damage-laden schedule. As I've become accustomed to over the years, another quality job by a professional crew!
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Juan was great to work with. He was very helpful and communicated well throughout the process.