Caliber - Margaret Wallace

4.9 (5,865reviews)
98%
2033 Margaret Wallace Rd,  Matthews,  NC  28105

In operation 29 years, 7 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (5,865)

Likely to Recommend

Repair Quality

Customer Service

My Experience

Excellent customer service

Likely to Recommend

Repair Quality

Isabel Huesca was extremely welcoming and treated me with respect and very attentive. She explained in detail the damage too my car. She was very helpful. Best service advisor i have encountered.

Customer Service

100 point, she was excellent. Very cordial and attentive, also very knowledgeable. I give her 100 points.

My Experience

Caliber did an excellent job fixing the damage. Daisy made the process easy to understand and answered all my question quickly.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Isabel is very communicative and helpful. She pushed to get us our car back in the timeline we requested, which we set much appreciated. Isabel will be the reason we come back to this location if we have more repair work required.

My Experience

Flo and Stephanie did a Great job assisting me thru the entire process. They explained all steps and kept me informed to the progress. We have used them many times and will continue to do so in the future.

Likely to Recommend

Repair Quality

I loved working with the ladies there. They were all helpful and kept me updated with progress updates.

Customer Service

Likely to Recommend

Repair Quality

Customer Service

My Experience

I stopped by and talked with Sue at the front desk. She was friendly and helpful and encouraged me to come back with the vehicle that needed repair. I came back the same day and met with Daisy who quickly evaluated the problem. She outlined three paths and gave me quotes for all three. She was friendly and knowledgeable. Stephanie overheard the conversation about my rear liftgate not opening and jumped in to help. Stephanie climbed into the back of the Toyota and adroitly explored several options to help open the liftgate. She did a great job explaining what she was doing and treated my vehicle with care. She successfully opened the liftgate and repaired part of the problem on the fly. This Caliber Collision team went above and beyond to help me. They were great to work with and will recommend this location to friends and family. Thank you Stephanie, Daisy and Sue!

My Experience

Likely to Recommend

Repair Quality

Customer Service

My Experience

Caliber has done the professional and efficient services

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Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Like I mentioned in my first comment, they always do such a good job and that’s the reason I came back again and I highly recommend

Repair Quality

This is the second time they’ve fixed my bumper, and they always do a fantastic job! They clean the car and make it look great when it’s finished. I highly recommend them and will definitely continue coming back if I ever need more work done on my car.

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

My Experience

Awesome service in a stressful situation... Isabel was my service agent and she did a fantastic job...Isabel deserves recognition bc my experience surpassed my expectations...car looks fantastic

Likely to Recommend

Repair Quality

Customer Service

My Experience

Great customer service! Isabel was so easy to work with. She kept me updated and made the process seamless.

Likely to Recommend

Repair Quality

FLO was great to work with.

Customer Service

FLO was great to work with.

Returned Clean

My Experience

Isabel was lovely. Nice that the car was cleaned. Constant communication was great.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Great

Customer Service

Returned Clean