Caliber - McKinney East

4.8 (5,456reviews)
97%
2090 Redbud Blvd,  Mckinney,  TX  75069
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In operation 29 years, 9 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
Call
Email

Reviews (5,456)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, proactive communication, and timely repairs. Many highlighted the professionalism and friendliness of the staff, noting that advisors kept them informed at every stage through calls, texts, and personal updates. Repair quality received high marks, with numerous customers remarking that their vehicles looked brand new upon return. Vehicles were frequently completed ahead of schedule, and the cleanliness of returned cars was a pleasant surprise for many. A few customers noted improvement areas directly from their experiences: occasional delays due to parts availability, instances where follow-up communication was inconsistent, and isolated cases where repairs required a return visit. Overall, the vast majority of customers expressed strong satisfaction and willingness to recommend the shop.
AI-Generated from reviews written in the last 12 months
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"Very friendly staff, helpful and accommodating. The repair was done quickly with a very high standard for quality."
"... were completed with great attention to detail, and my car looks brand new again. I truly appreciate their hard work and commitment to quality service—it gave me peace ..." Read more
"... Their customer service is amazing. They were able to fix the vehicle in eight 8 days and it looks like a new vehicle. From the time you enter the doors for the first ..." Read more
"... completely satisfied with the service from Caliber. My car looks perfect every interaction with the staff was a pleasure. The staff was knowledgeable courteous and got things ..." Read more
"The repairs was not completed correctly and the vehicle needs to be serviced again"
"... Their customer service is amazing. They were able to fix the vehicle in eight 8 days and it looks like a new vehicle. From the time you enter the doors for the first ..." Read more
"Service was excellent. I cant believe how quickly you repaired my vehicle. Thank you so much!"
"Vehicle was early which is always appreciated"
"My vehicle was ready early and I was thrilled."
"Initial promise of about two weeks finally went to about four weeks due to parts ordered in late"
"... Collision. It was a back order of parts from Toyota.. Caliber Collision kept me updated weekly on the progress." Read more
"Loved the text message updates! Made the whole process so seamless and way less stressful. Plus my car was done so quickly ..." Read more
"I had to call them except for one text"
"Had to continuously follow up with shop for updates."

Likely to Recommend

Repair Quality

Customer Service

The repair work seems very good. The car was dirty when picked up. There was some hose disconnected on the back hatch. Friend noticed and reconnected. Thought was for windshield wiper fluid. My passive lock entry and car handle does not work anymore. I have been trying to reset programming I have googled. Nothing so far is working. Some details not as hoped.

Kept me Informed?

Yes

Ready on Time?

No

My Experience

They fixed my bumper but left a small gap between bumper and headlight . Went again second time but they told can’t do anything.

My Experience

I was over promised and under delivered and there is a part that is loose on the front of the car after I picked it up today. I’m gonna have to go to a Caliber Collision Mckinney like in Greenville to see if they can fix it. I will not be back in McKinney for a couple of months.

Likely to Recommend

Repair Quality

Caliber Collision in Greenville, Texas was able to make the repair to the front of my car simply and easily and quickly. Thank you so much.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everyone was very helpful and knowledgeable. Jimmy kept me updated and explained every step, which made me feel informed and reassured throughout the process. The customer service was excellent overall. I would choose Caliber Collision again anytime!

My Experience

Very pleased with the service and how up to date Ciara was with our vehicle

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Jesse was a pleasure to work with.

My Experience

Jesse was such a help with the insurance process and kept me updated throughout the repair process. Our vehicle looks great and we would recommend Caliber Collision to anyone needing auto body repair!

My Experience

My car was fixed to perfection and it was done quickly! I am a happy customer!

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Good job well done.

Customer Service

Great

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Excellent Service from Ciara at Caliber Collision I want to give a special shout-out to Ciara at Caliber Collision for providing exceptional customer service throughout my vehicle repair. From the beginning to the end, Ciara was attentive, professional, and genuinely committed to making sure I was informed every step of the way. She consistently kept me updated on the progress of my vehicle, answered my questions, and made sure I knew what to expect throughout the entire repair process. Having your vehicle repaired can be stressful, but Ciara made the experience smooth and reassuring. Her communication, attention to detail, and customer-focused approach truly stood out. Thank you, Ciara, for taking such great care of me and my vehicle! Caliber Collision is fortunate to have someone like you representing the company. I highly recommend her to anyone looking for excellent service and someone who truly cares about their customers.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Fast and sweet

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Good professional work, good communications.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Amazing experience!

Repair Quality

Great experience, communication and service!

Customer Service

Great experience, communication and service!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Ciara my contact person was really nice, informative and kept me informed throughout the process. It was a long and difficult task but i have to say Job Well done! Thanks Caliber and Ms Ciara

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Jesse was very responsive and helpful during the entire process.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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