Caliber - Melissa
In operation 29 years, 5 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The repairs were thorough and of professional quality. Additionally, Dustin assisted me with other minor spots on my vehicle and advised courses of action. The only improvement I would suggest is to ensure to set chest expectations of completion and to proactively communicate any completion slippage promptly. My vehicle was due on Tuesday and I picked it up two days later as I was told the hot weather impacted delivery. However, I had to either call or swing by to understand status as I was not contacted directly. My understanding was the work order was put in on Monday, the parts were in hand, but the technician had not completed the job until Thursday. I didn't get the final understanding as Dustin needed some time off and was on PTO when I picked up vehicle. Overall, I'm very satisfied and happy with the work and the anecdote above is only meant for improvement, not complaint.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Dustin was very communicative about the status of my vehicle and apologized for how long it took to repair but stated that they wanted to make sure the car was safe and properly repaired. He washed the car before returning it and made sure I was satisfied with the repairs.
My Experience - 5.0/5.0 -
Staff was amazing. Kept me up to date on all repairs. Got it done way faster than I was expecting and my car looks phenomenal!
Likely to Recommend - 5.0/5.0 -
Great experience…. No issues.
Repair Quality - 5.0/5.0 -
No repairs done… car was totaled. But service was great.
Customer Service - 5.0/5.0 -
Took good care of me.
Returned Clean
My Experience - 5.0/5.0 -
Wonderful communication throughout the process. Dustin was great.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
You did on great job on the repairs and you kept in touch with us through out the process so we always knew what was going on. Thank you for doing so well. You have great and friendly customer service which is very much appreciated!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Very satisfied
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Quick repairs and Dustin was fantastic!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Dustin was excellent and keep me updated on my vehicle every step in the process of repairs.
Customer Service - 5.0/5.0 -
Excellent, everyone I encountered was pleasant and provided excellent customer service.
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
Overall everyone was super nice! Dustin was great with communication about my car. Only thing I have to say is there’s a minor amount of overspray on the door of my car. Nothing I can’t fix myself.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The entire staff was friendly and accommodating. I highly recommend Caliber Collision! The customer service at Caliber is top notch!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Everyone was so kind and helped explain the entire process.