Caliber - Melissa
In operation 29 years, 5 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Job well done, very people friendly, and always kept us up on how our car was coming along, Thank you, Mark & Ophelia
Customer Service - 5.0/5.0 -
Very Pleased, liked how they kept us informed on how the repairs were coming along, did a Super nice job, Thank YOU, Mark & Ophelia
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
The Repair work was done great. Dustin was my service contact person was very pleasant, and gave regular updates. The only reason I didn’t give a 10 was that it took little over than a week longer to get my car back because they broke a piece when doing the repair and had to wait till that puece came in. Also the broke another puece that I noticed after getting the car home and had to tar it back up there to be looked at . Now waiting in that puece to come in.
Customer Service - 4.0/5.0 -
When I called up there to speed to my contact person one day, he was busy with a customer. I was told he would call me back when finished with the customer. I ended up calling back up there later that day because I did not get a call back and was told the same thing. Left another message and then got a call back. If your going to tell a customer that someone will call you back when they are finished with a customer that is what should be done or don’t tell them that.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
It was amazing experience I really recommend and loved the team!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
It was amazing repair
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Dustin was great. Never met anyone more professional.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great communication and very accommodating.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Dustin and his team did an amazing job. We are super happy and if we need body work again we will certainly choose this Caliber location and ask for Dustin by name. Side note: the whole staff were very professional and kind. As the owner of a business myself, I was impressed by the professionalism and dedication and the staff. My only feedback would be the ask the kind ladies up front to soften up a little. Although I’m a bit tough on the exterior, I am deeply introspective man with who has plenty of money and was treated a little harsh due to my appearance. However, when she learned I had insurance she softened her tone and was quite pleasant to deal with moving forward. Please be kind to one and other and enjoy your weekend. Thank you again, Dustin.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Dustin and the whole team was amazing. Specifically Dustin, was it really kind to me. I am in a financially tight spot and he really want the extra mile communicating with me and making me feel comfortable. I had to buy a windshield outside of insurance and he was great. My only recommendation would be to the two women upfront. Because I’m covered in tattoos (I’m guessing) I was treated as if I were homeless or something. Very short and kind of rude to be honest. However, she softened her tone once I told her I had insurance. Maybe you guys get a bunch of vagrancy at that location? Still, people shouldn’t be judged by the way they look. Overall, excellent experience. Thank you! I left great reviews on Google too.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
This is the second time we’ve had to use Caliber/Melissa and our Service Advisor, Dustin assisted us on both and he is fantastic! Very professional and kind.
My Experience - 5.0/5.0 -
My car was fixed earlier than expected!!! The cost was $18.50 LESS than estimated!!!! The car looked spotless inside and out!!!! And Dustin’s people skills are a breath of fresh air! Thank you guys!!!
My Experience - 5.0/5.0 -
I'm super happy with everything done to fix my van, it looks great, picking up and dropping off the loan car was really convenient, all good thank you!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Getting my car fixed at Caliber was super easy, the loan car pick up and drop off was seamless and my van is lookin really good after they fixed it up👍
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Specifically the lady who worked on my car. Very friendly and professional.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I was very impressed with the service! Communication about my repairs were fantastic! Dustin did a great job
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 3.0/5.0 -
We had to return car for multiple issues after their repair. Very disappointing.
Customer Service - 3.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Only complaint is lack of communication.
Customer Service - 3.5/5.0 -
That never reached out to me, I called several times for updates.i didn’t even get a call saying it was ready they sent a message,luckily I called that day and was told oh it’s ready.