Caliber - Melissa
In operation 29 years, 5 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Excellent communication throughout the whole process, under promised and over delivered.
Likely to Recommend - 2.5/5.0 -
Repairs were great but customer service left me wanting.
Repair Quality - 5.0/5.0
Customer Service - 2.0/5.0 -
I wish I didn't have to call so often to get an update on my car. By the end, I did start getting calls but initially my car was supposed to be there for two or three days estimated. By day three, I needed to call to see if the car was ready but a part was on back order. I had to call several times to see what the status was after that. This was tough for me because I then had to call the insurance to get them to extend my rental which was annoying.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I was very impressed with how everything was handled. They were helpful, kind, and very professional. Would recommend them to anyone needing car repairs. Thanks!
Likely to Recommend - 5.0/5.0 -
Overall great experience!
Repair Quality - 5.0/5.0 -
The staff at Caliber had my vehicle looking like new as quickly as possible even dealing with the challenges of delays with my insurance company.
Customer Service - 5.0/5.0 -
Customer service was great! They communicated via phone and text.
Returned Clean
My Experience - 5.0/5.0 -
Was very pleased with the job done on my F-350. Staff was professional, thorough and a pleasure to work with and the truck looks great. I appreciate the hard work and attention to detail that the service personnel exhibited. Will definitely use again if/when necessary.
Likely to Recommend - 5.0/5.0 -
Great shop! Great experience!
Repair Quality - 5.0/5.0 -
Was unexpectedly surprised with the outcome. Truck looks great.
Customer Service - 5.0/5.0 -
Staff was very professional and technicians were very attentive to detail.
Likely to Recommend - 2.0/5.0 -
Not good
Repair Quality - 2.0/5.0 -
Found a piece of accident still not fixed under my car
Customer Service - 2.0/5.0 -
I was never called just texted and car was sent to a different location
Returned Clean
My Experience - 5.0/5.0 -
They keep you up to date on how the work is coming along!
Likely to Recommend - 5.0/5.0 -
Great service!
Repair Quality - 5.0/5.0 -
They did a great job and returned our car promptly.
Customer Service - 5.0/5.0 -
Everyone was very helpful.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Good work!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Seamless
Customer Service - 4.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 1.0/5.0 -
The safety issue this shop failed to fixed. $4 part.
Repair Quality - 2.5/5.0 -
My vehicle had the one of battery holder missing. When I pointer it out to the representative he said “we did no touch the battery “. Here the the damages to my vehicle was at that point on my 2016 vehicle. I did push the it because they had my vehicle for a month. Inside my vehicle there were dirty stains. Also the inside display panned was not working. I was not able to in get the trip mileages to work. Look it was working before the accident. Not working after the accident. The only people who worked on my vehicle was Toyota service department. I have had a Toyota vehicle every year from 1973. Here the thing, why wouldn’t you replaced a batter holder? That was the center of the damages. A $4 dollar part for safety. That told me something about the people working on my vehicle.
Customer Service - 2.0/5.0 -
The people were nice. But I was not please. Just glad to get vehicle back.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
David did an amazing job on repairing my car. You cannot tell any difference in the paint color or even tell that any damage had ever occurred. My body likes all match, steering and suspension are bettter than brand new, I couldn’t be happier with the repair! On top of that…David kept me updated throughout the whole process and actually kept me more up to date than my own insurance rep. Thank you so much for a job wel done!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
David did Ana amazing job repairing my 2020 fusion. He took his time and made sure everything was done to the highest satisfaction. I’m thankful the job wasn’t rushed and he communicated every step of the way. My car drives and looks 10x better than it did before my accident. I am extremely satisfied and will refer anyone I know that needs repair to you.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Caliber always comes through with stellar results. The staff had me fired up with the repairs, and it’s always nice to come back to a full detail wash. Can’t thank them enough.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Quality is always great. I’ve taken my vehicles to Caliber anytime they need repairs and I’m always satisfied. Great team!
Customer Service - 5.0/5.0 -
Customer service is always great. Any questions always get answered, and the staff always has a real cool attitude. Top notch, no doubt.
Returned Clean
My Experience - 5.0/5.0 -
Kevin Newsom took great care of me during this process. His team worked hard to get our car back in perfect condition. I couldn’t be happier with their performance.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The Melissa Team did a great job! The surrounding area is lucky to have the experience of Mr Newsom and his staff.