Caliber - Memphis - Mt Moriah
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Just to make sure vehicle is completed before calling customer
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
I have noticed issues with my vehicle that wasn't present prior to me bringing it in. The defrost sensor in my rear window seem to have been damaged as I can feel the heat on the exterior of the window. I don't know if it is enough heat to shatter the rear window when the defrost is turned on
Likely to Recommend - 0.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
I am very dissatisfied with the outcome of my repair. My car has been in your shop for over a month for something that should not take that long. I picked up my car yesterday. My car won’t even start! One of the employees said that somebody must have drained the battery. In my mind, it was probably because my car was in the shop for over a month! The same employee jump started my car and said that driving for few miles should charge the battery. That did not happen! I took my car to AutoZone to check my battery. AutoZone tested it fine. I called your shop today to inform you about the problem. The employee I spoke with said that my problem is in the alternator and it has nothing to do with their repair work. Hence, they cannot fix it without my insurance’s authorization. How in the world can you conclude that it is the alternator without actually diagnosing the problem? My insurance adjuster even asked the same question! It could be several factors like blown fuse, loose wires, or other factors related to the electrical work that you did as part of the repair. My car was out of service for over a month. I still cannot use it without jump starting every single time. My insurance advised me to take my car to another shop for diagnosis and repair. If it turns out that this issue is related to the claim, I will be refunded. Otherwise, it will be my responsibility. Setting aside the problem – it is terrible customer service to return a car that won’t start. This really tells a lot about the kind of service you offer. You should have tested everything.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 1.5/5.0 -
The new tail light still doesn’t fit properly.
Customer Service - 0.5/5.0 -
My car was dropped off on October 2nd and I just finished with your company. Quite literally the worst experience I’ve ever had with a repair shop.
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Watch the time your appts wait
Likely to Recommend - 2.5/5.0
Repair Quality - 2.5/5.0 -
I came in because I was rear ended the tailgate, my parking brake and bumper were damaged. The tailgate and bumper were fixed but now if my tailgate is open it does register as being open. the brake wasn't even looked at before they told me to pick up my car so when I drove off all the alarms were going off and my brake engaged by itself while I was at a red light. No one test drove my car and I was told to just go to the dealer to have the brake looked at.
Customer Service - 2.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Excellent work on bumper, grille, and fender repairs. To top it off, very nice work on interior and exterior cleaning. Very satisfied customer.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great work