Caliber - Memphis - Mt Moriah
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 3.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 3.5/5.0 -
Everything went good in a timely manor
Likely to Recommend - 0.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 0.5/5.0 -
Any concerns about completion date necessitated a trip to the facility. Could never get through by phone.
Returned Clean
My Experience - 0.0/5.0 -
The repair was satisfactory. Lee, my customer contact was polite, professional and responsive. However, I was completely unsatisfied with the time it took to complete the repair and the misinformation I was being given about the timeline. I dropped my truck off on 11/13 and received a text on 11/16 the completion date would be 11/26. Text messages and call timeline: 11/18: Repairs are coming along nicely 11/18: Truck has been disassembled and paint process would begin in a day or two. 11/21: On track for 11/26 completion 11/25: Nearing completion 11/25: Update completion date from 11/26 to 11/27 11/25: I call and speak with Lee and he says the work hasn’t begun?? It’s been there since the 13th and hasn’t begun?? Yet I’ve been getting these text messages saying otherwise?? 11/27: Update completion date from 11/27 to 12/4 12/3: I call and speak with Lee and he said the 4th is definitely the day it will be completed. 12/3: Update completion date 12/4 to 12/5 12/4: Update completion date 12/5 to 12/6 12/5: I call Lee and he said it will definitely be ready on 12/6 12/6: My truck is completed 23 days to repair a scratched door?? This was a self pay. I had to rent cars and borrow cars for 23 days. The expectations set were totally unacceptable and unfair to your customer...me! I didn’t cause a fuss because I just wanted to get my truck back in good shape but I appreciate the opportunity to provide my feedback and hope this helps improve future customers’ experiences at Caliber.
My Experience - 5.0/5.0 -
Mackenzie was great to work with.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Fast, thorough, polite service. I will be taking my car back here if need be and recommending to others.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 3.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
AMAZING JOB!!!!! My Z71 looks exactly the way it did when I bought it. Shout out to Mackenzie, Chris as well. Thank you....
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
My passenger mirror didn’t move up or down; Agent called it defective and said they would order a new one for my 2017 Hyundai Sonata
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
This was my first time using Caliber Collision it was a job well done thank you all again for everything keep up the good work.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Thank you all for a great job well done 👍
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They did excellent work very satisfied
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
the service was really great.. the did their job above and beyond.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 2.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
My vehicle is NOT finished. The back passenger door is dragging. The tent is peeling off the windows. The rim is still scratched. My airbag in showing disconnected on driver. My ball hit is missing. My interior door is all scratched up. For some odd reason something is in our back passenger carpet. Notes also noted by Caliber collision employee and we were asked to bring it back in next week. We were waiting for the truck to be cleaned and came back with a blob of stickiness on passenger front window and stickers on light. We were asked to take it for the weekend to see if anything else was noticed.
My Experience - 5.0/5.0 -
The staff at Caliber Collision made me feel so much better about the dent in my car door. I was always greeted with a smile and the ladies at the front desk always had a very pleasant attitude. They staff showed concern and was very knowledgeable about any questions I had. And I was kept up to date via text message about the progress and work being done on my Ford Mustang. The end results were MAGNIFICENT. Thanks Caliber Collision for your Timely Manner and Professionalism!!!