Caliber - Memphis - Mt Moriah
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
My car was brought to this establishment clean and clutter free. When I dropped my vehicle off, no one ever said that both the interior and trunk had to be cleaned out. I had MINIR fender bender!! I was called/ text several times NOTE: ( I have the saved text and messages in my phone to share) my car repairs were finished and to pick up. Each time I came to retrieve the vehicle something was wrong and I was given a different date for pick up. The first time I came to pick my car up, to my SURPRISE AND DISMAY, everything in my trunk had been removed and placed on my custom leather seats, the back drivers side tire was flat and my car was packed with dirt on the outside. I was told to go inspect for take home and COULD NOT BELIEVE what I was seeing!!!! My professional books, cart, etc. were every where ( back seat, front seat, my trunk top was dismantled and place on top of everything and again the tire was flat and it was dirty!!!! I went to get the manager and he stated he had not seen the car since it was brought to him??????? The. He said he was sorry and he would take it back and take care of everything!! This forced me to keep the rental for two additional days. After not hearing from the car center, I called Mr. Morgan and demanded he call the shop and find out what was going on. I couldn’t get through calling. In the next hour I was hit with 5 to 6 missed calls, two messages ( which I saved) and several text. I returned the calls and text and was told to pick up today. When I got to the car center this morning 10/30/19, I was told I could get my car if I had 1000.00 dollars. I disagreed stating my insurance company covered EVERYTHING!!! I finally had to leave my car again until the mess was cleared. I called Geico and they assured me things had been worked out and to return to the shop. This was very inconvenient because it made me late for work. When they finally pulled my car around, my back sweats were rolled up and EVERYTHING from my trunk was again placed ALL over the back of the car. I asked for the manager and he the tells me he tried to put everything back but couldn’t and that he was new. I took pictures (which I will be sharing / posting on Facebook, Instagram, and have already shared them with GEICO) I have been VERY INCONVENIENCED and after paying over 3000.00 dollars for repairs, THIS WAS NOT GOOD BUSINESS!!! Now I’m having to sort out all the things they disbursed and don’t know what they could have possibly destroyed.
My Experience - 5.0/5.0 -
Tell your guys, nice work.
Likely to Recommend - 5.0/5.0 -
I will recommend Caliber and would use them again. Great service from everyone I came in contact with.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Good job
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Chris was very helpful.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great crew. Samantha and Breanna were courteous and knowledgeable. Thanks for everything.
My Experience - 0.0/5.0 -
Hello..I had an accident in my car on 9/22/2019... I'm just getting my car back today 10/22/2019...something happened to my back taillight while on the lot of caliber..Samatha called me and said it's not part of the accident..but she was going to try and run it through state farm..she told me that the light melted while on their lot ..I told her that's not fair and I dont carewho pays..my car had working taillights when I brought it in and I'm not paying a dime..the next week while I'm on vacation..state farm calls and says the taillight isn't covered because it's not part of the accident and they sent pictures of the light..i was stunned..I told them what Samatha told me and they told me to contact the Gm...Samatha called while I was speaking with them and I spoke with her explaining that I'm not responsible for the taillight...she said yes you are and that my car was ready..I told her I was out of the country and she said well your gonna have to pay for the extra days of rental because my car is finished..I asked her if she worked part time at Enterprise ...horrible customer service..she was very rude and I asked to talk to someone above her...she said none was there..I said give me a name..she said Zach was not available and hung up..very poor customer service..I use this company because to me their work speaks for itself....my car looks just like new...and Zach made it right for me..Samatha should not interact with any potential clients Thanks Angela Clark
My Experience - 0.0/5.0 -
The length of time to fix a minor dent and paint scratch was ridiculous. Then to get the truck and its filthy and dirty made things worse. There was no wash or attempt at cleaning after repair. There were coffee stains on the dashboard and splatter of coffee on the inside of the windshield. Very upset and disappointed.