Caliber - Mission Viejo
In operation 29 years, 28 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Would like to start off that working with Zach the first half of the repair was great, professional, great communication and was able to fully articulate everything to me. I would have loved to stick with the one service advisor the entirety of the process, (both with the Geico claim and out of pocket repair). There were definitely a lot of delays with the repair, moving the vehicle from one place to another, and missed timelines. Communication also wasn’t the best. I completely understand that parts had to be ordered and shipped, and that wasn’t really my issue. My biggest frustration was the missed timelines. If I’m told something is going to be done by a certain date or time, I expect it to at least be close to that. There were multiple times where I was told something would get done, then it would get pushed back 2–3 days into the weekend, with the expectation that work would resume Monday because the technician hadn’t gotten to it yet. But then the work wouldn’t actually start until Tuesday. When that happens multiple times, that’s when it starts becoming really frustrating.
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0 -
A good job but not a great job. Small wave in the repair and hood gaps not even side to side.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great communication the team was excellent. Belmar was great. He was always like answering my questions and keeping me updated.
Likely to Recommend - 5.0/5.0 -
They did an excellent job great team
Repair Quality - 5.0/5.0 -
They did an amazing job to make it look like brand new
Customer Service - 5.0/5.0 -
Belmar was great. He was always like keeping in touch with me letting me know how the process was going.
My Experience - 5.0/5.0 -
John was exceptional Great smile and kept me up to date. Car looks good. Very nice car wash! Thank you
My Experience - 5.0/5.0 -
Everything was awesome
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
!00% would tall someone to use this shop
Repair Quality - 5.0/5.0 -
No one WANTS to be in an accident. But I have to say that this was the best possible outcome. Zach was so on top of things. Keeping me in the loop. So great to work with. For an unfortunate incident, it really was as easy as it could possible be.
Customer Service - 5.0/5.0 -
Zach was absolutely amazing. Informative, communicative, so helpful.
Likely to Recommend - 5.0/5.0 -
Lo recomendaria
Repair Quality - 5.0/5.0 -
Buena atencion tanvien isieron buen trabajo y rapido todo quedó vien muchas gracias caliber
Customer Service - 5.0/5.0 -
Excelente
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Car looks great.
Customer Service - 5.0/5.0 -
Baldemar was friendly and communicated w me throughout the process for updates. I never had to reach out or initiate an inquiry. The text feature was great and my preferred method.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
John was extremely helpful, courteous, and did a great job of keeping us informed through the long repair process.
My Experience - 5.0/5.0 -
It was a pleasure working with such a respectful and professional team. I am very grateful for the service and will gladly recommend Caliber Collision to others. John, Your professionalism and leadership of your team truly showed in the quality of the repair on my car. I really appreciate the care and attention given. Thank you so much for a job well done. Lulu
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I already did!
Customer Service - 5.0/5.0 -
I already did!
My Experience - 5.0/5.0 -
John did a great job in managing the repair and keeping us informed on the progress. They even completed the repair early from their initial time estimate. The car looks great!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
My Experience - 5.0/5.0 -
I very much appreciated being informed each day about the status of repairs on my car. Everyone involved was friendly and well informed. Without a doubt the best car repair experience I’ve had. Cheers to all. My car looks new again and my wife is pleased.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
We were completely satisfied with the repair of our car. Thank you for an amazing job . Sunny Tayani