Caliber - Mission Viejo
In operation 29 years, 28 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 2.0/5.0 -
Repairs took 3 times longer than estimated Price 3 times more than estimated And most importantly the quality of work done very poor. Gaps and alignment in fenders and hood terrible! If the car wasn’t a work truck I wouldn’t have excepted it ! You need to find a better shop.
Customer Service - 2.5/5.0
My Experience - 5.0/5.0 -
Car was done faster than I expected. Everyone wa very pleasant and courteous to work with.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Polite,courteous and very efficient
Customer Service - 5.0/5.0 -
Same as first comment
Returned Clean
My Experience - 5.0/5.0 -
Excellent work Stephanie Matthews was exceptional in the services she provided She kept me advised as to the status of the repairs and when I picked the car up she explained all the work that was done Great emoloyee
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Stephanie Matthews was exceptional !
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The staff was awesome. Baldemar was on top of everything and answered any questions I had. Made my experience a very pleasant one. Would recommend Caliber to my family and friends. Thank you again.
My Experience - 5.0/5.0 -
Someone hit my new car! I was pretty upset. I brought my car to Caliber Collision in MV, and met Baldemar Guzman. He was kind, professional, and wonderful to work with. He spoke to me in a way I could understand. He estimated it would take a month to get it repaired, but after 2 weeks, my car was ready! It was perfect when I picked it up. He kept me posted on the status of the repairs. I would only go back to Baldemar and Caliber Collision in the future. If you’re looking for a great collision repair place, this is the place to go! Thank you Baldemar!
Likely to Recommend - 5.0/5.0 -
I’m telling everyone if they need their car repaired, go straight to Caliber Collision in Mission Viejo and ask for Baldemar! You won’t be disappointed!
Repair Quality - 5.0/5.0 -
Baldemar Guzman was the first person I met when I drove into Caliber Collision. He told me about everything that would need to be done and was right about everything.
Customer Service - 5.0/5.0 -
The customer service was terrific. Baldemar kept me informed every step of the way.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
Everything was good, and thank you for your time. I mentioned to your colleague that my car door may need to be repolished because there is a small scratch under the paint. It would be better to repolish it again. Your colleague told me to call this week.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great job! Car looks like new again and was finished one day before estimated time.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job. Repairs done expertly and on time. Very happy with service.
Customer Service - 5.0/5.0 -
Baldemar was very helpful and professional throughout the process.
Returned Clean
Likely to Recommend - 5.0/5.0 -
efficient but not engaging
Repair Quality - 5.0/5.0 -
efficient. and thorough
Customer Service - 5.0/5.0 -
again efficient but lacking in service mindset
My Experience - 5.0/5.0 -
Stephanie and Yossimar and the folks at Caliber Collision expertly handled my repair and went the extra mile handling issues beyond their control to ensure my car was repaired properly.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0 -
Make it right and I will be happy to recommend you
Repair Quality - 0.5/5.0 -
Color did not match
Customer Service - 2.5/5.0 -
He should have seen the color didn’t match
Returned Clean
My Experience - 5.0/5.0 -
Professional,kind,helpful and finished way sooner than expected. I will always recommend Caliber.
My Experience - 5.0/5.0 -
Everything was perfect
My Experience - 5.0/5.0 -
My SUV looks great and they Finished a week earlier than estimated.
My Experience - 5.0/5.0 -
Stephanie‘s customer service was exemplary. Thank you so much.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everything seems ok so far
Customer Service - 5.0/5.0 -
Very informative and easy to deal with.
My Experience - 5.0/5.0 -
Service was excellent. My truck was ready 4 days early Very pleased with whole process Thanks
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
The service rep was excellent Very clear communication with the repairs needed
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0 -
Baldemar was very helpful in explaining what repairs were needed and the timeline for each task.