Caliber - Mission Viejo

My Experience - 5.0/5.0 -

Whenever you are involved with a business such as Caliber, it’s due to a bad situation that has occurred. The folks at Caliber puts the emphasis on SERVICE when providing customer service. It’s not just a slogan. They do this by keeping you informed of every aspect of the repairs. The staff perform top quality repairs quickly and efficiently I would not hesitate recommending Caliber to perform any auto body work. Great people, great organization.

Likely to Recommend - 5.0/5.0 -

Great experience and felt like family when I was there

Repair Quality - 5.0/5.0 -

The person I dealt with was amazing he took care of everything

Customer Service - 5.0/5.0 -

Everyone was a solid 10 from beginning to end of repair

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 0.0/5.0 -

The repair for the structural damage took about 10 days, but it took another 5 weeks to calibrate the car. I brought the car in for repair on 2/5/2026 and was told that the car was ready on Friday 2/20/2026. I returned the rental and went I arrived at Caliber I was told that the car wasn’t ready because they were having problems calibrating it. I went back to Enterprise to get the rental back but since I had returned the car earlier, I wouldn’t be able to get the insurance rate and had to pay full price. That was almost $1300 out of my pocket, plus my deductible of $1000 and an at cost part of over $500 was the best Caliber would do.

Likely to Recommend - 2.5/5.0 -

Not sure at this time

Repair Quality - 1.0/5.0 -

Caliber had my car for 7 weeks. Car was repaired in the first two weeks. 5 weeks of calibration problems. Had returned my rental because was told car was ready for pickup. When I got to Caliber was told it wasn’t ready. The person I was dealing with was Stephanie, later found out she was let go from Caliber. I feel like she dropped the ball on me. Got my rental car back but not the insurance rate. I told this to Stephanie and she said she would take care of it. This was all done on Friday February 20th, called Caliber on Monday the 22nd, asked to speak with her and was told she no longer worked there. 5 weeks to fix the calibration problem. Spoke with the GM weekly and was told there wasn’t any progress on fixing the problem. Asked for some compensation on my rental and inconvenience ask he said he would have me pay only half of the deductible. Went my car was finally fixed, again 5 weeks later, we talked and he said that I wasn’t going to be charged labor and calibration costs. Which I shouldn’t have anyway because of the length of time for the repair to be completed. Paid full price on my deductible $1000, paid full price for my rental $ 1293 and got a break on the part needed paid cost price still around $500. I should of paid only half of the deductible because that’s what the GM offered half of the rental. Happy to get my car back but still paid $2800 out of pocket that’s $700 more than the insurance cost.

Customer Service - 2.5/5.0 -

No comment

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

We received great service from Caliber Collision. Highly recommend!

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 4.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 3.5/5.0 -

Long delay.for parts with little communication

Likely to Recommend - 5.0/5.0

Repair Quality - 4.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Caliber took care of all of my repairs in a timely manner and kept me completely updated throughout the process. I would definitely recommend their services.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

It’s a pretty crummy feeling after your vehicle has been involved in a traffic collision. But it is sure reassuring knowing a company such as Caliber Collision and its phenomenal associates are in place to make everything right again. Thanks a million John!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Communicative, professional and reliable.

Customer Service - 5.0/5.0 -

Totally felt as if I was the only client being assisted throughout the entire process.

My Experience - 5.0/5.0 -

Everyone was very attentive and respectful. The service done was excellent and professional.

Likely to Recommend - 5.0/5.0 -

Definitely!!!

Repair Quality - 5.0/5.0 -

Great customer service and excellent car repair. John was very attentive and helpful.

Customer Service - 5.0/5.0 -

John was awesome.

My Experience - 5.0/5.0 -

appreciated the updates

Likely to Recommend - 5.0/5.0 -

very good experience

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

very happy with the repair and costumer service

Likely to Recommend - 2.5/5.0 -

I would tell them the truth about what happened

Repair Quality - 1.5/5.0 -

The repairs were fine, except for the overspray on the running boards and top rail of the bed. The stereo doesn’t work currently and the powered lift on the tailgate is not working.

Customer Service - 3.0/5.0 -

Once the work started the communication was fine. Prior to dropping off the vehicle, I had to chase the staff to get updates

Returned Clean

My Experience - 5.0/5.0 -

I was going to take my car to another shop, but I decided to come to Caliber to get another estimate. Yossimar was very helpful and pleasant and I immediately felt confident that he would make sure my car was fixed properly. Zacharie was there the day I dropped off my car and I felt the same with him. He communicated everything very clearly and was a pleasure to work with. The work on my car also turned out great and the guys also arranged for someone to install the PPF the following week. I had an excellent overall experience and I would definitely go back there again, but hopefully I won’t have to. Thank you!

My Experience - 5.0/5.0 -

Baldemar was great at explaining the process of the repairs and communicated with me all new updates. Very happy with the service and the timely manner my car was worked on. Will definitely recommend to family and friends! Thank you!!

Likely to Recommend - 5.0/5.0 -

If I could go higher, I would! Thank you Mission Viejo team for the excellent work and service you provided to my family and I.

Repair Quality - 5.0/5.0 -

The repairs on my car are better than I expected! Very happy with the results and the team!!

Customer Service - 5.0/5.0 -

I would get all my updates from Baldemar and he was very informative throughout the whole process. Thank you for the excellent customer service!

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

They were very efficient, courteous and professional

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

I am very satisfied with the work that was done on my HONDA It was very nice meeting Baldemar as he was the work advisor, very nice gentleman and answered all my questions and explained everything that was done. Thank you very much. I did appreciate it. If ever I need any more work done I will always remember caliber thank you Loni Bartlow

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I was very pleased with my recent repair work done by caliber motors Bazar was very helpful in taking us out to the car and going over everything with thank you very much. I hope you get this. This is the second time I have sent this in.

Customer Service - 4.0/5.0 -

The young girl at the front desk could have said good morning when we came in, but didn’t speak to us was very busy turning on her computer grant we were pretty early

My Experience - 5.0/5.0 -

I’ve brought my car here about 4 or 5 times now, and each time they’ve done a great job. This most recent visit was no exception. The team is professional, reliable, and they consistently deliver quality work. It’s not easy to find a place you can trust with your car, but these guys have earned my confidence over time. I really appreciate their attention to detail and honest service. Highly recommended if you’re looking for a body shop you can depend on..

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean