Caliber - Murfreesboro - Church St

4.8 (1,925reviews)
98%
2044 South Church St,  Murfreesboro,  TN  37130

In operation 29 years, 5 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (1,925)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, seamless communication, and timely repairs. Many highlighted the professionalism and friendliness of the entire team, from front desk staff to technicians. Repair quality was frequently described as flawless, with vehicles returned looking brand new and paint matching perfectly. Regular text and phone updates throughout the repair process were widely appreciated, with many noting they were proactively kept informed at every stage. Numerous customers were pleasantly surprised when their vehicles were completed ahead of schedule. A few customers noted areas for improvement, including occasional communication gaps, quality control issues at pickup, and delays — all mentioned directly in their feedback. Overall, the vast majority of customers expressed high satisfaction and indicated they would recommend the shop to friends and family.
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"... had a great experience at Caliber Collision. The staff was incredibly kind, professional, and knowledgeable when it came to my car and the repairs it needed. ..." Read more
"... condition. I'm not sure who signed off on the repairs, but this level of workmanship is unacceptable. This isn't an inexpensive vehicle—we're talking ..." Read more
"... staff and technicians at Caliber Collision, do an outstanding job of customer service and excellent repairs! Not only is my truck as good as new, but you returned ..." Read more
"Repair took significantly longer than expected. Communication was poor. I had to reach out for updates. Updates provided ..." Read more
"The staff are amazing. So kind and professional. The work was exceptional and the turnaround time amazing. I have already recommended ..." Read more
"A week early."
"Vehicle was done earlier than expected and repairs were great."
"Delayed multiple times. By weeks."
"I believe it was ready two days ahead of schedule!"
"... COLLISION was absolutely a great one. Job well done! I got my car back within two weeks. A week earlier than expected. Thank you" Read more
"Repair took significantly longer than expected. Communication was poor. I had to reach out for updates. Updates provided by text were no accurate. Received ..." Read more
"Consistent, informative, friendly communication throughout the entire process."
"Continuous communication along the way great staff great quality work"
"The office communicated effectively and I always knew the status of my repair."
"Communication was poor with not following thru with promised communications"

My Experience

My Experience

Very satisfied with the work and effort Caliber put into working with my insurance company and repairing my vehicle.

My Experience

Everyone was so nice and professional. They made sure we understood what was happening and when they would be finished repairing our car. Great work.

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Repair Quality

Customer Service

Returned Clean

My Experience

Great customer service

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Repair Quality

Customer Service

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I’d easily say that Sabrina did a great job.

Repair Quality

Sabrina and Michelle were fantastic to work with and they did a great job keeping us informed of the repairs process.

Customer Service

The from office Michelle and Sabrina were great! Did a fantastic job with keeping things moving and keeping us updated.

Returned Clean

My Experience

Very professional

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Repair Quality

Customer Service

Returned Clean

My Experience

The whole process was smooth from beginning to end. The Staff were very friend and helpful. The repairs were done correct and fast, they kept me updated throughout the whole process. I definitely recommend them if you are ever in need of a collision/repair place.

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Customer Service

Returned Clean

My Experience

The staff is very professional and helpful. Great service.

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Repair Quality

They did a good job

Customer Service

Great customer service

My Experience

Justin was amazing! He communicated frequently with updates and processes my car underwent and provided the exact date of finalization. He walked me through all steps and answered any and all questions I had. He even went the extra mile to repair a rust spot that was previously present before my incident. Thank you, Justin and Caliber Collision. All of the front desk staff were kind, too!

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Repair Quality

Customer Service

Returned Clean

My Experience

Sabrina went above and beyond to take care of us.

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Returned Clean

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My Experience

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Customer Service

My Experience

Good job!

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Repair Quality

Quick repair

Customer Service

Quick repair.

Returned Clean

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Repair Quality

Customer Service

Returned Clean

My Experience

Excellent service from the front desk, the estamator to the shop. Repair completed on the day promised too

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Repair Quality

Customer Service

My Experience

Repairs were excellent, kept up to date with the progress. Justin was great to work with.

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My Experience

No complaints, everything was perfect! Completely satisfied with repairs as well as customer service.

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Customer Service

Returned Clean