Gerber Collision & Glass - Murfreesboro/Thompson

4.9 (5,057reviews)
98%
2110 N Thompson Ln,  Murfreesboro,  TN  37129
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Gerber Collision & Glass - Murfreesboro/Thompson offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car
Infiniti
Nissan
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Email

Reviews (5,057)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for delivering high-quality repairs that restored vehicles to like-new condition, with many noting perfect paint matching and flawless finishes. The team received strong recognition for excellent communication, including proactive text and call updates throughout the repair process. Timeliness was a standout strength, with numerous customers reporting their vehicles were completed ahead of schedule. The staff was widely described as professional, courteous, and genuinely helpful from drop-off to pick-up. Several customers highlighted the seamless coordination with insurance companies and rental car services. A few customers noted areas for improvement directly, including occasional misalignment issues, incomplete repairs requiring return visits, and inconsistent communication during delays, as shared in their feedback.
AI-Generated from reviews written in the last 12 months
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"... exceptionally great! The staff were super friendly, and the service was phenomenal. The process was easy from start to finish, and my car looked new when it was finished. ..." Read more
"... are all appreciated for their attention to detail. The final work is first rate! Like new again! Thank you Gerber for the great quality of your service to our repair!" Read more
"... throughout the entire process was excellent, and the customer service was top-notch. They kept me updated regularly and made everything stress-free. What really ..." Read more
"... with. They keep you informed and updated frequently. They exemplify what customer service is all about" Read more
"... always been completely satisfied with their work. Their repairs are first class and their service is excellent! I highly recommend Gerber Collision and, if need ..." Read more
"Overall excellent work! Car was finished a week early, the repairs were great my car looks as good as new. Communication was also good, ..." Read more
"... it looks like it was never damaged. I was further pleased with turn around time of 3 days excluding Good Friday." Read more
"Everyone was awesome! My car was repaired wks ahead of schedule!! Thank you!!"
"The repairs were done really well and finished ahead of schedule. I am very happy with the results. I highly recommend."
"As I stated before it took longer than they said and it cost me my vacation because of it"
"... an excellent job repairing my car after a wreck. They communicated with me throughout the entire process and finished four days earlier than promised. Professional, ..." Read more
"Customer service and communication was top notch! Plus the work is amazing. So thankful!"
"Again, the communication was wonderful"
"... and the paint matching is perfect. Also they are great at communicating with you during the repair process, awesome people." Read more
"Car looks great. Only complaint is I received no updates on Tuesday and Thursday like they said I would. Only updates is when I had to call for information"

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Appreciate keeping me updated as the repairs were being handled and car is perfect!

Likely to Recommend

Repair Quality

So helpful, kept me informed from day 1 until I picked up my car. Job was done & is perfect!! I've been in the insurance business for more than 40 years & I will be referring everyone to Gerber!! Thanks for all of your hard work!! Employees are the best!!

Customer Service

Best I have ever experienced!

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Absolutely satisfied. They even cleaned my other headlight so it wasn't fogged. Cleaned my car inside and since I didnt have anyone available to drop me off to pick up my car, they delivered it to my house. Kevin kept in touch with me throughout the week and was very kind every time I spoke with him.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Repairs looked great! Car was returned to me looking brand new! Cleaned and shiny!

Customer Service

All staff was very friendly and helpful!

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Gerber did an amazing job.

Repair Quality

I'm very pleased with the customer service from Chase. The repair was completed in 4 days instead of 7. It was a very smooth process. I highly recommend Gerber.

Customer Service

Chase was very responsive and communicative.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Good work, fast, and did what they said they would. I would for sure recommend this location in Murfreesboro.

My Experience

The automobile was completed on schedule, and it appears to be in pristine condition. I would like to award it a flawless score of 10 out of 10.

Likely to Recommend

This shop has a pleasant attitude and demeanor

Repair Quality

The work done on my vehicle is amazing. It looks like a brand new vehicle. Thankful for the excellent work and the kindness of staff.

Customer Service

Awesome job

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Awesome! Fantastic! Thorough! Chase is THE MAN!! Kayla is Amazing! I wouldn’t take my cars anywhere else.

Customer Service

Consistently wonderful

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The repair looks perfect. All the Gerber team were professional, kind, and helpful.

Likely to Recommend

Repair Quality

Gerber's auto repair professionals were great! Very helpful, kind, and informative. The repair looks like new. I highly recommend them.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

They was very professional and polite, they kept me informed through the repair process, I didn't have to call and ask for the status.

My Experience

Seamless process!

Likely to Recommend

Repair Quality

Seamless process and they detail the car, too

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

This was one of the best garage experiences that I’ve ever had. The repair looks great. Chase kept me informed throughout the process. Even though there was a delay, completing the job I trusted that it would be done correctly. Chase went above and beyond to take care of my Honda. He is very professional an and courteous. He could teach others in the service industry quite a bit about exceptional service as a manager.

Likely to Recommend

Repair Quality

Great communication throughout the repair. Great results

Customer Service

Chase was one of the best communicators I’ve worked with. They even fixed an issue with my headlights that was not part of the repair.

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I appreciated the work put in to making my car like new inside and out!

Likely to Recommend

Repair Quality

They did a great job!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great people work at Gerber!! Always professionals, they do outstanding work with such perfection, and most of all they are all so kind, Thank you Gerber, very much appreciated! and job well done!!

Likely to Recommend

Repair Quality

Gerber is the best and service was exceptional!!

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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