Caliber - Murfreesboro - North

4.7 (1,776reviews)
94%
2244 NW Broad Street,  Murfreesboro,  TN  37129
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In operation 29 years, 7 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
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Reviews (1,776)

Customers say
Overall Customer Satisfaction
Customers consistently praise the excellent communication throughout the repair process, with many highlighting daily text updates and proactive status notifications. The quality of repairs receives high marks, with vehicles often looking like new or better than before. Staff members are frequently commended for their professionalism, friendliness, and going above and beyond expectations. Many repairs are completed ahead of schedule, and customers appreciate the thorough explanations provided during pickup. The facility often exceeds expectations by detailing vehicles inside and out, even when not required. While most experiences are overwhelmingly positive, some customers noted minor issues with part alignment, missing components, or communication gaps that required follow-up visits.
AI-Generated from reviews written in the last 12 months
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"... up was even better. The front desk is the best and everyone was very polite and friendly. I appreciate all of you and the techs are awesome at what they do. Thank ..." Read more
"... friendly attitude made my experience stress-free. The quality workmanship reassured my confidence in a job well done! Great people - Professional results!" Read more
"... me updated throughout the week with text messages. The work made my car look brand new. And the next best thing was the detail that was done inside the car!! I cried it was so ..." Read more
"Completed earlier than expected by almost a week."
"... Friendly team. Explained the process thoroughly. Delivered a week early!! Thank you!!!" Read more
"Thank you for a great job that was finished early"
"Early!! By almost a week"
"I wish it hadnt taken five weeks."
"The communication was wonderful. I appreciated being kept up to date with everything that was happening. Super friendly ..." Read more
"You kept me updated throughout the week with text messages. The work made my car look brand new. And the next ..." Read more
"Daily updates were very much appreciated. Sometimes multiple times a day depending on how the process was going."
"Great service and communication and all repairs done in a timely manner"
"Kept in touch with me couple times per week via text messages"

My Experience

My Experience

Jordan was the best to work with!

Likely to Recommend

We will

Repair Quality

Service was great , but 3 weeks was just so long . I know you couldn't control parts arriving late and damaged. In the end you did an excellent job and it was worth the wait. Jordon was so kind and patient with us, he always kept us informed and the lady at the front was very sweet , always had a smile on her face. I would use you again.

Customer Service

Amazing. Loved the staff

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Caliber Collision was explentplary on their work & stood behind their warranty. Very pleased.

My Experience

It was a small repair, but I was treated as if it were a huge one. The staff was professional and courteous.Everything went well. I highly recommend them!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The work looks great. The inside of the door is a bit dirty from whoever was working in it but that took 2 minutes to wipe off.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

I wish I could rate them higher. They were more than accommodating and the process was seamless.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I found the experience to be well planned and communication & updates provided throughout the process.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Our car looks beautiful and it was very easy to deal with Caliber. They kept us up to date with the progress of our repair and made the process very easy. Awesome job Thank you to all at Caliber

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Great job and completed before estimated date!

Customer Service

Kept me in the loop

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everyone on staff we had contact with was super nice. I also appreciated the text updates. Thank you

Likely to Recommend

💯 I would recommend

Repair Quality

Great job and great service. There was some confusion about the parts, as my car has a specialty trim package, which delayed the process a bit. Great company and great communication.

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

They handled everything within their control

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Not sure if it is an insurance issue and y'all did what you could with what they allowed but not satisfied with the pain color or the alignment of the hood , there were two used and our tech , bless him , is and has been in touch with our insurance to make it right . Seems like it's a bumper issue more than a hood issue . The color isn't a match either .

Likely to Recommend

Repair Quality

Paint doesn't match and there's a hood gap

Customer Service

Customer service was great our tech did what he could with what he had to work with

Returned Clean

Kept me Informed?

No

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Need to stay on point with finishing date it kept changing

Customer Service

Good service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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