Caliber - Murfreesboro

4.9 (4,972reviews)
98%
2315 NW Broad Street,  Murfreesboro,  TN  37129

In operation 29 years, 7 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat 8:00 am - 12:00 pm
* Holiday hours may differ.
Ford
I-Car

Reviews (4,972)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding service quality, proactive communication, and impressive timeliness. Repairs were frequently described as flawless, with vehicles returned looking brand new and paint matching perfectly. Staff were highlighted as professional, knowledgeable, and genuinely caring. A standout theme across reviews was the exceptional communication - customers appreciated receiving regular text and phone updates throughout the repair process, never left wondering about their vehicle's status. Many customers were pleasantly surprised to receive their vehicles ahead of the promised completion date. A few customers noted areas for improvement, including inconsistent communication in isolated cases, occasional parts delays, and rare quality concerns such as minor fitment issues or paint imperfections - all mentioned directly by customers in their feedback.
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"Excellent service and top-notch repair quality! The team at Caliber Collision did a phenomenal job, ..." Read more
"... the repair, right up to delivery. Most importantly, the car looks as if nothing ever happened and feels safe to drive—I haven't tested it on the interstate or ..." Read more
"... the accident I would never know I had been in one. Amazing all the way to the paint. The paint matches so well. I didn't have to lift a finger not even to get my ..." Read more
"... my truck and it looks as good as when I bought it. They matched the paint perfectly. Would highly recommend this company for any collision repairs." Read more
"They ripped me off by putting the blame on me for one of the issues. I will not be using this shop ..." Read more
"The car was ready exactly when promised! Super fast and reliable service, they really respect ..." Read more
"No repairs made after 7 days. Full repair completed by another shop in 2 days at ..." Read more
"It was ready 3 days early. It was awesome!"
"Great service, finished early, body work is excellent"
"... that wouldve made it higher was repair he faster. Had car almost a month for a minor fender bender." Read more
"Communication was top-tier! They kept me constantly informed and updated with every step of the repair process. I never had ..." Read more
"Unclear & inconsistent communication"
"VERY VERY poor communications!"
"Best communication I have ever received."
"I was literally blown away by the level of service at Caliber Collision."

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Returned Clean

My Experience

Chase was very informative during the checkout process. Truck looks great, the team did a great job

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Excellent business.. would highly recommend

Repair Quality

Looks like new

Customer Service

Excellent!

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They were very prompt and keep me posted every step of the way.

Customer Service

There were very professional and curtious

Returned Clean

My Experience

Good customer service and communication

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Of course our experience with caliber collision is somewhat limited by this one event however it was a very good experience and we would recommend them to a friend

Repair Quality

The repair to our car was well done. Photos before and after helped verify that everything was done correctly it does not appear that any shortcuts were taken

Customer Service

Caliber collision has made all aspects of a repair so that it simplify things for the customer. That is much appreciated

Returned Clean

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My Experience

Great communication, fast repair and extremely friendly

My Experience

The experience from start to finish was fantastic. Process was easy and had regular updates. Thank you to Daniel, Matthew, Sydney (sp.), and everyone behind the scenes.

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My Experience

The service was exceptionally good. Chase Thompson kept me informed at each stage of the repair. He and Sydney make an excellent team. This was my third time to use Caliber, and I have been fully satisfied with each repair. Thank you.

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Will gladly recommend Caliber. In fact, I've already done that!

Repair Quality

Excellent service. Chase was terrific.

Customer Service

Very attentive service from both Chase and Sydney.

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My Experience

Everyone there was nice and helpful. They explained everything in easy to understand language. I would highly recommend Caliber Collison to Everyone that I know. Big thanks to Chase great job.

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