Caliber - Murfreesboro - North
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
I appreciate Karin and Justin. They are transparent and genuine in their service delivery. I recommend this team of Caliber Collision to anyone. Thank you for fixing my car and normalizing my life again!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Experience was great. Justin was very good at communicating throughout the entire process, and the repair looked outstanding afterwards.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Great communication
Returned Clean
My Experience - 5.0/5.0 -
Everything turned out great with the service for my vehicle. Very satisfied.
Likely to Recommend - 2.5/5.0 -
See original comments
Repair Quality - 2.5/5.0 -
Judy was great. Your repair and detailing team not so much. When I first got my car back, the pinch sensors were missing from the rear trunk and the back trunk panel was not attached all the way. The second time I got my car back, it was dirty on the inside and outside. They cleaned up the obvious mess, but when I raised the back seats, they were all covered in a fine powder. Also, the rear container compartment is not seated correctly
Customer Service - 5.0/5.0 -
Judy was great. She kept me informed of what was going on.
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
My Experience - 0.0/5.0 -
The rear bumper that was to be replaced was not, and that was not communicated to me. The rear bumper does not have correct fitment, uneven alignment, and the color does not match the quarter panel. A parking sensor that was not related to the damage was submitted to insurance for replacement at a cost higher than the actual damage to be fixed. The front bumper was to be fixed from the previous work at Caliber, was not fixed.
Likely to Recommend - 0.5/5.0 -
This experience makes the third time that were issues that needed to be fixed or never resolved. Therefore I cannot recommend the shop.
Repair Quality - 0.5/5.0 -
The bumper cover was to be replaced per our conversation when we went over the damage, I was told that would not be a problem and it would be submitted for approval from the insurance company. The bumper was not replaced and has an uneven gap, and the paint color is noticeably off. I confirmed with the insurance company that there was never contact from the shop about replacing the bumper cover.
Customer Service - 0.5/5.0 -
In previous experiences with Caliber, I never felt treated as a customer. The employees I interacted with had attitudes that left a lasting impression. This experience was no different, and I noticed other customers being treated the same. Reminds me of the DMV employee attitudes.
Returned Clean
My Experience - 5.0/5.0 -
Justin and his team made my escape look like the accident never happened. Extremely grateful for all the hard work they put in.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very happy with the results. Looks like it never been in an accident
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0 -
I was a little disappointed to not hear in advance of when my car was being transferred from Hickory Hollow to Murfreesboro, but other than that no complaints!
Customer Service - 4.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Justin was great and kept me updated. They did a great job on my repair.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They had great customer service and did a great job on my repair.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Our case manager, James, was fantastic. He went above and beyond to help us during the whole process. Communication was fantastic and the finished product was perfect.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Case manager went above and beyond to help me. His name was James From Murfreesboro location
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Caliber Collision was amazing to work with. All of the staff were extremely professional, transparent, and knowledgeable. They explained the entire process and stayed in touch with us during the repair. The work done was fantastic and I couldn’t be happier working with them. A major thank you to Justin who took care of us from start to finish.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Very friendly staff and excellent communication.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
very friendly and professional staff. I will be using them for any future auto repair
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great service and communication and all repairs done in a timely manner
My Experience - 5.0/5.0 -
Very friendly and helpful staff. Job looks perfect. Ready early.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Job was well done
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They did a great job
Customer Service - 5.0/5.0 -
Very friendly