Caliber - Napa
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
The final product was excellent and the service was 100%. Couldn’t be happier.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great customer care and great the work looks perfect
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
Great job; very helpful employees!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Allan was great and kept in communication with me the whole way through. He was a pleasure to work with. Car came out looking like it just came off the dealership lot. Big thanks to the team there at Caliber Collision-Napa, Ca.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Very easy to work with great customer service and the repair job is perfect. Would definitely recommend
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Super easy to deal with very convenient for pick up and drop off great customer service would definitely recommend
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 0.5/5.0 -
I’m hoping that my experience with your shop is an anomaly. I haven’t had a car accident for over 35 years so I don’t have a frame of reference for how this process is supposed to go. I find it odd that I (a 63 year old female) had to point out a missing window gasket and a part being painted the wrong color, while constantly listening to excuses to why it happened.
Repair Quality - 2.5/5.0 -
While the repairs seem to have been finally completed, the delays, errors, and missing parts along the way do not give me confidence in the overall quality of the repairs.
Customer Service - 1.0/5.0 -
The advisor assigned to me repeatedly blamed other people, companies, dealers for the delays and errors in completing the repairs. He never apologized for any of the issues that were ultimately his responsibility. The shop manager was empathetic with the situation when I complained about the problems, but the advisor continued his “blame others “ attitude right up until the moment I finally was able to pick up my car.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great communication. Professional, timely, job well done!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent customer service
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Good.
Customer Service - 5.0/5.0 -
Good
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Andrew Canavesio was awesome to work with. Very knowledgeable and kept me very informed. I was very pleased with his work ethic and professionalism. Great asset to the caliber collision team in Napa.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They were great.