Caliber - Napa
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 4.5/5.0
Repair Quality - 3.5/5.0 -
I found some minor scratches to othe areas around the repair site that were not there previously.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 1.0/5.0
Repair Quality - 0.5/5.0 -
Well my back end was fixed but in the process my subwoofer was disconnected and then fixed improperly! Then the side of my car was not done
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0 -
Manager is very nice but broken glass left in car plus chipped spots on the inside of back doors
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
The repair looked great; we just wish we had asked you to touch up some other spots on the car while you were at the primary repair!! Will be happy to refer others to your auto body shop!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
I've been telling people not to go here.
Repair Quality - 4.5/5.0
Customer Service - 1.5/5.0 -
They need some work for sure.
Returned Clean
Likely to Recommend - 2.0/5.0
Repair Quality - 3.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Everyone was so helpful, my car was so perfect when I brought it home
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Hello Team Caliber! Where do I begin! My experience was amazing from beginning to end. The ease of starting the process online, to the consistent communication from your team and finally a gorgeous job that exceeded my expectations. Your team is friendly, helpful and fun! Thank you for such an easy process!
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0 -
When my repairs on my car were first done I wasn’t happy at all. Kevin Greer, my service advisor dropped the ball and seemed to not care about my finished repairs. On October 11th, he stated my car would be finished in the late evening. When I picked up my car, I was not happy with the completed repairs and before I could express my concerns about the repairs the shop was completely closed up. I left unhappy and frustrated. I had to wait till Monday to talk with Kevin to clear up my concerns. When I called Monday, another service advisor had informed me that Kevin’s last day at Caliber Collison was Friday. October 11th. That left me even more frustrated knowing that I wouldn’t be able to speak with Kevin about my car and express to him how unhappy I was. Thankfully your other service advisors stepped in and took care of me. Kelly and Mayra are rock stars! They made me feel at ease and reassured me that my car would be taken care no matter what. I came in the next day to repair the fixes that weren’t completed by Kevin. Kelly and Mayra made me a priority and within the hour, my car was back to normal. Seeing my completed repairs, I am extremely happy with my car now! I really appreciate Mayra and Kelly stepping and helping me. They made a world of a difference. Thank you Kelly and Mayra! Also, your front desk receptionist, Yessica was wonderful as well! They all need raises!
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
Communication during process was great. Delivery after service not so. Someone should have come out to inspect car with me. Instead I had to go get staff to point out issues which are still unresolved. I have to wait a few days to see if bubbles under vehicle emblem dissipate. I would think a staff person should have done quality check before delivering car.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
Kevin was great! It can be tough to work with some shops but because of the service I received I will be coming back!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Kevin was great!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Lewis was awesome!!
Returned Clean
Likely to Recommend - 4.0/5.0 -
The original cost estimate was adjusted up for parts, and completion date was extended, but the quality of work was fine.