Caliber - Naperville - 701 Frontenac
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 0.5/5.0
Repair Quality - 3.0/5.0 -
Long delay.
Customer Service - 3.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Perfect. No hassel
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
You guys did a great job with everything and you were very prompt!
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0 -
I recommend to improve the post work verification process before informing to the costumer
Customer Service - 5.0/5.0 -
I recommend to improve the post work verification process before informing to the costumer
Returned Clean
My Experience - 0.0/5.0 -
Upon picking up the car after “completion” The part was not adhearing to the chassis so it has to be taken back in and reglued. . Upon departure out of the shop, the bolts on the wheel were not secured and the wheel wobbled and flattened down to the rim. The station was called and they met my husband on the side of the road and exchanged cars with a rental. Shotty work after being in the shop for nearly three weeks.
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0
Customer Service - 0.5/5.0
Returned Clean
My Experience - 0.0/5.0 -
Poor communication and total lack of transparency Lack of visibility on repairs and progress Vehicle repair took twice the time estimated Lack of response when called for updates Messages sent have no information on progress No clear eta provided in spite of multiple calls The insurance company was very prompt in response and payments while the collision company was exactly the opposite. Collision company said wrong part was delivered four times but not even communicated once to the customer about the delay until the customer called to find out why service is getting delayed. Lack of service mentality. Collission company should know who the customer is - just because the car under repair is not taken back cannot mean that the collision company can be unresponsive and lethargic. OVERALL VERY DISSATISFIED WITH THE SERVICE.
My Experience - 5.0/5.0 -
Well organized Timely
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Work was done well and in a timely manner. Staff were friendly and helpful. Great communication, too.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
The car was not cleaned well on the outside. It took four weeks to repair hale damage.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great service and customer care.