Caliber - Naperville - 701 Frontenac
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
It’s perfect! Great job totally satisfied. Thank you
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0 -
They were a dream. I will come back and would highly recommend you.
My Experience - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Carolina was very helpful. I will definitely refer caliber collision to friends and family because your customer service was phenomenal.
Repair Quality - 5.0/5.0 -
Very happy with the service
Customer Service - 5.0/5.0 -
Amazing
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Work completed without delay.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
10 out 10 experience
Likely to Recommend - 4.5/5.0 -
I would recommend
Repair Quality - 5.0/5.0 -
Great overall experience
Customer Service - 4.5/5.0 -
Good overall customer service
Returned Clean
My Experience - 5.0/5.0 -
Smoothe process and excellent progress communication.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The process was so smooth and the progress updates were clear and friendly staff.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Awesome experience from drop off, to speaking with Diana, to receiving updates via text, to the pickup & speaking to folks in person…definitely will be recommending your shop to friends & family!!!
Repair Quality - 3.5/5.0 -
The rear bumper that was damaged looks fantastic, new tail light & side cladding look good. A bit of maybe clumped up paint got stuck on the cladding and painted over, I noticed it because I was looking. Rear tail light housing was replaced, now light doesn’t work. I changed the bulb, didn’t work. Driver side splash guard is not flush with the cladding. Looks like the vehicle was washed, something white was used that won’t wipe off on parts of roof. Little things that need to be addressed, most concerning are the taillight & the white substance on the paint. My experience with your shop has been awesome so far, but would like the few issues addressed. Thank you in advance.
Customer Service - 5.0/5.0 -
Communication through text messages was awesome, Diana that I spoke with after dropping off the vehicle & Brandon I believe was the gentleman’s name when I picked it up we’re fantastic!!! Friendly, inviting, knowledgeable, took the time to actually talk to me…not like “here’s your vehicle & go”.
Returned Clean
My Experience - 5.0/5.0 -
All seems well with the repairs and handling for the short time I drive it. However it was the people (Diana & Brandon) and their handling of the matter that rewards you an excellent rating.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
Even though the car accident area was done well, I noticed a dent and scratch on my right car door that was not there before when I dropped my car off. I believe this was created at the collision center. I even showed it to the person there and showed them my car photo on my cell phone showing it was not there before. He kept talking about going to my car insurance company to fix it. He never showed me pictures of my vehicle to see if it was there before in their records. I would have appreciated that courtesy and for them to fix a problem they created. I also noticed last night my paint chipping on the opposite side that was not there before when I brought my vehicle in last week. This is not good that other areas of my car being damaged while in the collision center.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Accident site was repaired well
Customer Service - 5.0/5.0 -
I had question about dent on door and lady called me and shared photos clarifying the doubt in my mind which was good
Returned Clean
My Experience - 5.0/5.0 -
Over the years I have worked with a number of auto body companies. My experience with Caliber has been nothing less than exemplary. I only delt with the front office crew and I fet that I was always in good hands. I was always informed during the entire process and all my questions were readily answered. Even when I came to pickup my Tahoe there was one last item that was addressed efficiently and I was on my way. From my first call with Diana to the last, it was a simple, straightforward, friendly experience. I will gladly recommend Caliber Collison to anyone. Thank you!
Likely to Recommend - 5.0/5.0 -
I would highly recommend this shop over any other shop I've delt with in the 59 years I've been on the road. They are number one!
Repair Quality - 5.0/5.0 -
It's perfect, like brand new!
Customer Service - 5.0/5.0 -
From the first call to the last the service was professional, friendly, and easy!
My Experience - 5.0/5.0 -
Excellent work
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I think that any collision center should show that they want any customer to be a repeat customer. The employees were kind and friendly! Dependable place.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The car looked great and it was cleaned up so well.