Caliber - Naperville - 801 Frontenac
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Honestly, this is my 2nd encounter with Caliber and each time surpassed my expectations with flying colors. First time was due to hail damage, and the 2nd was from part of the road debris took out my right side. Each encounter you guys kept me up to date on every step and did a fantastic job with repairs and answering all my questions. I was quite skeptical when it involved my truck needing to be painted after the repair and you guys did not miss a beat! Perfectly blended and looks exactly like it did from the factory! Fantastic job!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Good communication and fast quality service!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0 -
Good job a little long
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
My car looks terrific, good as new.
Customer Service - 5.0/5.0 -
Your office staff was great, especially as I called multiple times to check the status. The manager even came and greated me in person when I picked up my car, as I had question if they still had my front license plate.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 1.0/5.0
Repair Quality - 1.0/5.0 -
Despite car being dropped off at the correct location with the keys. Because there are two locations one block apart, Toyota had picked the wrong one and it took me calling and 12 hours to find my car and figure it out. Then every day I was promised a call and never received one, I always called at 4:30 to find out that nothing had been done. It took nearly two weeks to fix a stolen catalytic converter.
Customer Service - 1.0/5.0 -
See previous comment
Returned Clean
My Experience - 0.0/5.0 -
I have trusted Caliber Collision on several occasions and will continue to do so, you guys do great work! My only minor complaint is that when getting paint/ clear coat/ the vehicle should be washed/ detailed before work (unless customer declines) do to the 30 day no wash/ wax restrictions. Other than that great work as always
Likely to Recommend - 2.5/5.0
Repair Quality - 2.5/5.0 -
It took forever to fix the truck, when I picked up the truck, there was trash in the back of the bed, also seems like tire was changed but the tools where not put back in the place just tossed under the seat, there is hole in the back and cover up plastic pease is missing.
Customer Service - 2.5/5.0 -
It was difficult to reach Roberto and times could not get the communication.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.0/5.0 -
I was not getting timely updates. Had to call multiple times. Was told that I would be called back with updates on status but I was not.
Returned Clean
Likely to Recommend - 1.5/5.0 -
Extremely long waits , it took 6 weeks to get my car done
Repair Quality - 1.5/5.0 -
Very long waits and delays , had to go back to get the car as they missed placing the license plate upfront
Customer Service - 2.5/5.0 -
They can do better
My Experience - 5.0/5.0 -
Good communication. Car looks great. Thank you!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 4.5/5.0 -
Quality is very good. Waiting time was very bad!
Customer Service - 4.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I really recommend coming to this Caliber location. The staff is friendly and helpful with any situation that might come up. They show they care and did a good job on fixing my car. They also communicated the process well with continuous updates!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 1.0/5.0
Repair Quality - 1.0/5.0 -
I was not satisfied with the work!! The work of the staff who attended me by phone very good work they !! But to the other I think that for all the money they charged the insurer I expected a better job > apart from that the time they had with them almost 1 month just because of some scratches that I had !! Not recommended 👎🏻
Customer Service - 1.0/5.0 -
I was not satisfied with the work!! The work of the staff who attended me by phone very good work they !! But to the other I think that for all the money they charged the insurer I expected a better job > apart from that the time they had with them almost 1 month just because of some scratches that I had !! Not recommended 👎🏻