Caliber - Naperville - 801 Frontenac
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Satisfied with the work. Everything was great like nothing ever happened. Would recommend this place to anyone.
Likely to Recommend - 5.0/5.0 -
I would recommend Caliber Collision without hesitation.
Repair Quality - 5.0/5.0 -
Great communication. I was kept informed of my car’s repairs every step of the way.
Customer Service - 5.0/5.0 -
Courteous and professional.
My Experience - 5.0/5.0 -
Excelentes en acabados y rapidez en la reparaciones
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 3.0/5.0 -
Our hood on the car is not in the correct placement and is not the same
Customer Service - 5.0/5.0 -
James and Bambi were great!
Returned Clean
Likely to Recommend - 5.0/5.0 -
I think the workmanship was top notch.
Repair Quality - 4.5/5.0 -
Looks good except I’m still waiting for my windshield to be replaced. It was cracked when I picked up the vehicle.
Customer Service - 4.5/5.0 -
I feel I should have been updated on the progress via text or email. I had to call for updates. Everyone I talked with was very friendly and helpful.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Best quality and fast service.
Returned Clean
My Experience - 0.0/5.0 -
Kayla and Bambi were great. They were both so kind and supportive throughout the entire process. The older gentleman in libertyville was not friendly at all. If he hates his job he should quit. Maybe he could work for the IRS. He does not need to interact with the customers. The body work was acceptable it looks better than it did before the collision. Overall I’m satisfied. I would not use Caliber again, but I would not tell anyone that they shouldn’t use Caliber just that there are better shops out there. The updates via text were very helpful.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
To be honest, I have not looked at the truck super closely since picking it up. But it seemed neat and tidy inside and out. I will try to have a close look and let you know if there any issues or concerns
Customer Service - 5.0/5.0 -
Kayla was great to work with
Returned Clean
My Experience - 5.0/5.0 -
I so appreciated getting updates throughout the week on my car and your customer service was excellent!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Best service and repair I have seen in years.
Repair Quality - 5.0/5.0 -
Great People, great service, great looking product when Caliber finished the work.
Customer Service - 5.0/5.0 -
Super kind and nice.
Returned Clean
My Experience - 5.0/5.0 -
They were excellent at every level. Kind and professional. The car looks great and I will both bring another car there and encourage others to use them.
Likely to Recommend - 5.0/5.0 -
Absolutely I would recommend them.
Repair Quality - 5.0/5.0 -
They were excellent
Customer Service - 5.0/5.0 -
Bambi was very nice and answered my questions, she took the time to seek out information that I was looking for.
Returned Clean
My Experience - 0.0/5.0 -
Repairs on the outside of the car were great. Drives good. The only issue I ran into was the battery not bolted in good. Resulting on the car not being able to turn on today (5/30/26). Battery was fully charged and was told it was still in good condition — meaning when you guys put it back in it was loose. Moving forward with either myself or other clients please make sure things are put in securely so issues aren’t being handled by the owner after receiving it a month later.
Likely to Recommend - 0.5/5.0 -
Having to paint a part 3 times and it's still not 100% correct plus breaking a trim piece and lying about it does not instill confidence.
Repair Quality - 1.5/5.0 -
When I arrived for pick-up the were obvious defects in the paint on the new bumper. Even after it was repainted twice I still found small defects on it. Also this facility broke the trim on one of my windshield wipers and claims that it "arrived that way."
Customer Service - 1.5/5.0 -
The issues that I spotted should have been noticed by them before they called me claiming that the job was finished.
Returned Clean
My Experience - 5.0/5.0 -
Very good service. Manager Andrew, Roberto & Bimbi very helpful and explained every step along with repair. I recommend this location.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
Damage still visible on exterior, paint job looks terrible on rear panel looks like a spray can paint. Interior was filled with dust from the work that was done. Door that was supposed to be replaced was just repaired and does not align properly and doesn’t close properly. Damage that was also part of the accident was not fixed on the exterior. Overall a terrible experience and definitely will not be recommending your shop.
Likely to Recommend - 3.0/5.0
Repair Quality - 3.0/5.0 -
Repair quality is ok. But took more time than what's needed and over repaired than what's needed