Caliber - Naperville - 801 Frontenac
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Really recommend
Repair Quality - 5.0/5.0 -
The car repair was done on time and with high quality! Really recommend!
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Yes and no! Paint run on interior of door ... drivers door was replaced.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0 -
Nice job overall paint ran alittle inside the door.
Customer Service - 5.0/5.0 -
Staff is great 👍
Returned Clean
My Experience - 5.0/5.0 -
Work was done as expected. Minor concern noticed at pickup was resolved quickly. Communication was good.
My Experience - 5.0/5.0 -
Just good work. And great team. As workers!! Keep up the good job and good communication.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Only issue was some bits of glue were on some of the trim inside the vehicle. Probably was still on the technicians hands as they worked inside. A little bit of goo gone cleaned it all up.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0 -
if they have rodent mechanical issues definitely
Repair Quality - 4.5/5.0 -
good enough
Customer Service - 4.5/5.0 -
good enough
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0 -
10 – I would absolutely recommend this shop to friends and family. In fact, I would specifically suggest asking for Dan, and if he happens to be unavailable, Andrew as well. These two were instrumental in creating the outstanding experience I had, and their professionalism, communication, and dedication are what I now permanently associate with Caliber Collision. Their commitment to making sure everything was handled properly and that I was taken care of made all the difference. I would also like to take a moment to recognize both Dan and Andrew for the outstanding service they provided. Their professionalism, communication, and genuine commitment to making sure everything was handled properly made a lasting impression on me. If there is any way for this feedback to be shared with the broader team at the service center or within the company, I would strongly encourage it. People like Dan and Andrew represent the very best of customer service, and their efforts deserve to be recognized. If your organization has internal recognition programs or employee awards, I would highly recommend that their work on my case be considered. They truly went above and beyond to ensure I had a positive experience, and that level of dedication should not go unnoticed.
Repair Quality - 5.0/5.0 -
I had an outstanding experience with the team at Caliber Collision, and I especially want to recognize Dan for the exceptional level of service he provided throughout the entire repair process. From the very beginning, Dan kept me informed every step of the way. He regularly texted updates about the progress on my vehicle and clearly communicated the expected timelines, which made the whole process smooth and stress-free. He went above and beyond what I would normally expect, taking extra care to ensure that every issue related to my vehicle was properly addressed. At no point did I feel left in the dark—Dan made sure I understood what was happening and aligned everything with my expectations. When the repairs were completed, a small issue arose that was outside of Dan’s control. Instead of brushing it off, Dan immediately took ownership of the situation. He reached out to his supervisor, Andrew, in writing to explain the issue and propose a resolution. Together they stepped in, contacted the outside vendor on my behalf, and arranged for Caliber Collision to cover the cost so the problem could be resolved without adding stress or expense on my end. Dan and Andrew truly went all in to make sure I had a positive experience. They handled everything professionally, proactively, and with genuine care for the customer. In a time when customer service often feels like it’s declining, this team stands out. People like Dan and Andrew are a reminder that there are still businesses committed to doing the right thing and putting customers first. Caliber Collision sets a great example of how American businesses can still lead the way in customer-focused service. If you’re considering where to take your vehicle for repairs, I highly recommend this team. Their professionalism, communication, and commitment to customer satisfaction made this one of the best service experiences I’ve had.
Customer Service - 5.0/5.0 -
I had an outstanding experience with the team at Caliber Collision, and I especially want to recognize Dan for the exceptional level of service he provided throughout the entire repair process. From the very beginning, Dan kept me informed every step of the way. He regularly texted updates about the progress on my vehicle and clearly communicated the expected timelines, which made the whole process smooth and stress-free. He went above and beyond what I would normally expect, taking extra care to ensure that every issue related to my vehicle was properly addressed. At no point did I feel left in the dark—Dan made sure I understood what was happening and aligned everything with my expectations. When the repairs were completed, a small issue arose that was outside of Dan’s control. Instead of brushing it off, Dan immediately took ownership of the situation. He reached out to his supervisor, Andrew, in writing to explain the issue and propose a resolution. Together they stepped in, contacted the outside vendor on my behalf, and arranged for Caliber Collision to cover the cost so the problem could be resolved without adding stress or expense on my end. Dan and Andrew truly went all in to make sure I had a positive experience. They handled everything professionally, proactively, and with genuine care for the customer. In a time when customer service often feels like it’s declining, this team stands out. People like Dan and Andrew are a reminder that there are still businesses committed to doing the right thing and putting customers first. Caliber Collision sets a great example of how American businesses can still lead the way in customer-focused service. If you’re considering where to take your vehicle for repairs, I highly recommend this team. Their professionalism, communication, and commitment to customer satisfaction made this one of the best service experiences I’ve had.
Returned Clean
Likely to Recommend - 4.5/5.0 -
High quality work!
Repair Quality - 4.0/5.0 -
took longer than expected/communicated, which cost me more for rental car. But car looks great.
Customer Service - 4.0/5.0 -
pretty good. Text thread was a bit clunky as it appears my service rep was not receiving my texts
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
From start to finish, they were very professional and the outcome was perfect.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I greatly appreciated the level of customer focus from the time I dropped my truck off to when I picked it up. Andrew truly does care about making sure I’m happy. My truck turned out amazing. Even I couldn’t find evidence that any work was done. They did an amazing job!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The actual repair and every bit of customer service leading up to the repair was perfect. I’m very impressed and appreciate the level of customer focus.
Customer Service - 5.0/5.0 -
I have zero complaints. Everything leading up to the repair and all of the touch points during the repair were perfect.
Returned Clean
My Experience - 5.0/5.0 -
Andrew’s team was exceptional. My car is better than new. Kayla’s rapid responses and detailed updates from Andrew made the process easy as can be.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Very likely
Repair Quality - 5.0/5.0 -
My car was completely restored like new. Thanks to all the staff at Caliber Collision.
Customer Service - 5.0/5.0 -
The quality of customer service was excellent .
Returned Clean
My Experience - 5.0/5.0 -
Quick and efficient repair. Great value, well under dealership rates.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
StateFarm really caused lot of communication gap and without my intervention approved two jobs. The way I was helped was good but the only loss of vehicle availability for two weeks after repair due to some challenges. Otherwise the staff and the way Andrew handled the situation was satisfactory.
My Experience - 5.0/5.0 -
Bambi at the front desk was great. She helped me both times when I was at the office, dropping off and picking up the car. She also answered my phone call inquiring about the status of the repair.