Caliber - Naperville - 801 Frontenac
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
StateFarm really caused lot of communication gap and without my intervention approved two jobs. The way I was helped was good but the only loss of vehicle availability for two weeks after repair due to some challenges. Otherwise the staff and the way Andrew handled the situation was satisfactory.
My Experience - 5.0/5.0 -
Bambi at the front desk was great. She helped me both times when I was at the office, dropping off and picking up the car. She also answered my phone call inquiring about the status of the repair.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Caliber Collision has been so professional and helpful each time I've been there! This was the 3rd time I've had to have repairs done to my vehicle and once again I was not disappointed and my car looks great!
Customer Service - 5.0/5.0 -
Bambie was always extremely helpful and knowledgeable!
Returned Clean
Likely to Recommend - 0.5/5.0 -
Nooe
Repair Quality - 0.5/5.0 -
Horrible communication Took over a month to get me back my car.
Customer Service - 0.5/5.0 -
Horrible communication
Returned Clean
Likely to Recommend - 5.0/5.0 -
si lo recomendaría que todo estuvo bien
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
todo estuvo muy bien gracias
Returned Clean
Likely to Recommend - 0.5/5.0 -
Hello, I would like to formally express my concerns regarding the handling of my vehicle repair at Caliber Collision. My experience throughout this process has been extremely frustrating and, more importantly, has raised serious safety concerns. Initially, the pickup date for my vehicle was scheduled appropriately within the timeframe of the 30 day rental provided by my insurance. However, the pickup date continued to change multiple times. Because of these delays, I was forced to extend my rental vehicle and pay out of pocket, which was not expected when the original completion date was given. Although this was inconvenient, I tried to be understanding about the delays. What has been most upsetting, however, is that when I finally picked up my vehicle, it was not properly repaired. Since then, I have had to make three separate trips back to the shop, and I live and work about 30 minutes away. This has required additional time, fuel, and disruption to my schedule. After multiple visits, it was eventually discovered that the bearings on the vehicle were never fixed. At this point, my car is shaking while driving, which is extremely concerning and does not feel safe at all. Yesterday, the representative who assisted me informed me that I would be contacted once the part is ordered and ready. What I do not understand is why I am currently being asked to drive a vehicle that was not repaired correctly after it was already in your possession for over a month. Being told to continue driving a vehicle that is clearly not safely repaired is very alarming. I do not feel comfortable or safe operating a car that still has unresolved mechanical issues, especially after it has already been in the shop for such a long period of time. From my perspective, this raises serious concerns about safety and responsibility, as I believe it may also be a breach of proper repair and safety standards. Given the situation, I would like clarification on why I am not currently being provided with a rental vehicle while the correct repairs are being completed. It does not seem reasonable or safe for me to continue driving a car that has known unresolved issues. I would appreciate this matter being reviewed promptly and a safe solution being provided as soon as possible. Sincerely, Clemente Edgecombe Kia K5 2022
Repair Quality - 0.5/5.0 -
Hello, I would like to formally express my concerns regarding the handling of my vehicle repair at Caliber Collision. My experience throughout this process has been extremely frustrating and, more importantly, has raised serious safety concerns. Initially, the pickup date for my vehicle was scheduled appropriately within the timeframe of the 30 day rental provided by my insurance. However, the pickup date continued to change multiple times. Because of these delays, I was forced to extend my rental vehicle and pay out of pocket, which was not expected when the original completion date was given. Although this was inconvenient, I tried to be understanding about the delays. What has been most upsetting, however, is that when I finally picked up my vehicle, it was not properly repaired. Since then, I have had to make three separate trips back to the shop, and I live and work about 30 minutes away. This has required additional time, fuel, and disruption to my schedule. After multiple visits, it was eventually discovered that the bearings on the vehicle were never fixed. At this point, my car is shaking while driving, which is extremely concerning and does not feel safe at all. Yesterday, the representative who assisted me informed me that I would be contacted once the part is ordered and ready. What I do not understand is why I am currently being asked to drive a vehicle that was not repaired correctly after it was already in your possession for over a month. Being told to continue driving a vehicle that is clearly not safely repaired is very alarming. I do not feel comfortable or safe operating a car that still has unresolved mechanical issues, especially after it has already been in the shop for such a long period of time. From my perspective, this raises serious concerns about safety and responsibility, as I believe it may also be a breach of proper repair and safety standards. Given the situation, I would like clarification on why I am not currently being provided with a rental vehicle while the correct repairs are being completed. It does not seem reasonable or safe for me to continue driving a car that has known unresolved issues. I would appreciate this matter being reviewed promptly and a safe solution being provided as soon as possible. Sincerely, Clemente Edgecombe Kia K5 2022
Customer Service - 0.5/5.0 -
Hello, I would like to formally express my concerns regarding the handling of my vehicle repair at Caliber Collision. My experience throughout this process has been extremely frustrating and, more importantly, has raised serious safety concerns. Initially, the pickup date for my vehicle was scheduled appropriately within the timeframe of the 30 day rental provided by my insurance. However, the pickup date continued to change multiple times. Because of these delays, I was forced to extend my rental vehicle and pay out of pocket, which was not expected when the original completion date was given. Although this was inconvenient, I tried to be understanding about the delays. What has been most upsetting, however, is that when I finally picked up my vehicle, it was not properly repaired. Since then, I have had to make three separate trips back to the shop, and I live and work about 30 minutes away. This has required additional time, fuel, and disruption to my schedule. After multiple visits, it was eventually discovered that the bearings on the vehicle were never fixed. At this point, my car is shaking while driving, which is extremely concerning and does not feel safe at all. Yesterday, the representative who assisted me informed me that I would be contacted once the part is ordered and ready. What I do not understand is why I am currently being asked to drive a vehicle that was not repaired correctly after it was already in your possession for over a month. Being told to continue driving a vehicle that is clearly not safely repaired is very alarming. I do not feel comfortable or safe operating a car that still has unresolved mechanical issues, especially after it has already been in the shop for such a long period of time. From my perspective, this raises serious concerns about safety and responsibility, as I believe it may also be a breach of proper repair and safety standards. Given the situation, I would like clarification on why I am not currently being provided with a rental vehicle while the correct repairs are being completed. It does not seem reasonable or safe for me to continue driving a car that has known unresolved issues. I would appreciate this matter being reviewed promptly and a safe solution being provided as soon as possible. Sincerely, Clemente Edgecombe Kia K5 2022
Returned Clean
My Experience - 5.0/5.0 -
Great working with the team. Very focused on quality.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 2.5/5.0 -
Additional scratch on the vehicle at delivery
Customer Service - 3.5/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Muy recomendable !!!
Repair Quality - 5.0/5.0 -
Excelente trabajo , gracias .
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Daniel has been amazing throughtout the entire process. We were kept up to date and he was fully transparent with each step. You all went above and beyond and my family and I cannot thank you all enough.
Customer Service - 5.0/5.0 -
Daniel has been amazing throughtout the entire process. We were kept up to date and he was fully transparent with each step. You all went above and beyond and my family and I cannot thank you all enough.
Returned Clean
My Experience - 5.0/5.0 -
Really appreciated the updates. Helped us determine how long to keep rental. Surprised and excited when car was ready sooner than stated.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Always had good service there. I would recommend Caliber to everyone.
Repair Quality - 5.0/5.0 -
VEry good at communicating the process with me and keeping me up to date. Staff is awesome from the front office to the technicians
Customer Service - 5.0/5.0 -
Excellent!!!! Went above and beyond
Returned Clean
My Experience - 5.0/5.0 -
You guys are a company, very responsible, very professional and very kind Also very understanding thank you for all your help
Likely to Recommend - 5.0/5.0 -
Yes, I would recommend this business based on my experience.
Repair Quality - 5.0/5.0 -
Great customer service & very professional. Danny the representative went beyond the scope of his position. He was in contact with the insurance companies & always communicated with us throughout the process of the repair of my truck.
Customer Service - 5.0/5.0 -
Excellent customer service.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The quality and attention to detail was perfect. The entire process was so smooth and easy. They were also extremely time efficient. So thankful!
Customer Service - 5.0/5.0 -
Everyone I spoke too was so kind and attentive.