Caliber - New Britain
In operation 29 years.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Services girl the job down is beautifully my car look brand new thank you so much. You did a perfect job.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Communication was poor with carmen and tammy. despite promises of updates i had to repeatedly call to find out when the repairs would be done. The text alerts never updated. Annoying to deal with tbh but repairs seem well done
Likely to Recommend - 2.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 2.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great attention to detail and they kept me informed of the progress all throughout the repair
Customer Service - 5.0/5.0 -
Very courteous
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Communication was good - not all (if any) collision repair shops communicate often with the customer. They basically tell you, “we will call if things change and/or call when vehicle is ready” As a customer I like to know the status of my repair and Bri g able to see that within an app and get updates 2x week helps a lot
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
communication was solid, and although it took longer than expected, I rather they take their time and get it right.
Customer Service - 5.0/5.0 -
again, communication was solid either via phone or through text message
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I was kept up with informed by text messages as far as where my car was in the repair shop. I was notified when my claim was up date.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The complete environment was welcoming. I dealt with Carmen, Thomas & Tammy. Everyone was friendly and professional. Service was impeccable. I was notified from start to finish of the project and I will say, the car repair looks brand new. Great job all!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everyone was professional and kind. They took the time out to explain the process to me and gave me regular updates on my vehicles status. Thank you Carmen, Tammy, & Tom
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great service and communication. Cat looks great. Thank you.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Everyone at Caliber was helpful, patient and answered all of my questions. My repaired car looks good as new; and, is warrantied to boot!! Thank you all for helping me.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Carmen put us at ease from the beginning and was extremely helpful with scheduling. Tammy is extremely knowledgeable, and she took the time to walk us through all aspects of the repair and answer all of our questions — both during the initial assessment and when we picked up the vehicle. The Caliber team did an excellent job all around.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
See previous comment
Customer Service - 0.5/5.0 -
The fender and bumper cover don’t attach to each other properly. When my wife picked up the car, she was told that it’s because of the previous repair. Guess who did the previous repair? Caliber.