Caliber - New Britain
In operation 29 years.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Customer Service was AMAZING
My Experience - 5.0/5.0 -
Everyone was very nice and responsive. Thank you.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I’m really glad I chose this shop over the previous shop that I had used for damages to my car. Really loved the progress texts and staff were all really friendly. I was happy with the way my vehicle turned out and it was also cleaned! That was a bonus. Will be recommending this shop to others.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Rosie was awesome handled everything wonderfully. Work was outstanding, highly recommend.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very clear and easy and communication was excellent.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Excellent work and customer service!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
There were chips of paint on the driver door edge next to the work area.i don’t know if it was there before or not but now it’s more noticeable You could have touched it up.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
I have nothing but good things to say about this experience! They detailed the before my pick up, a nice treat!
Repair Quality - 5.0/5.0 -
It came out beautifully!
Customer Service - 5.0/5.0 -
These folks were great to work with! They gave clear expectations upfront, and kept us informed every step of the way! Professional yet very personable
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Good communication, regular updates, friendly staff!
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Appreciated the shop’s frequent updates through text. I also found it very easy to communicate with the team in terms of questions and concerns during the whole process. In addition to this, I got my car repaired and back to me before the initial promised date which was great. Repairs turned out amazing.
Likely to Recommend - 5.0/5.0 -
They were very nice
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
They were very professional
My Experience - 5.0/5.0 -
Excellent service! Kept us informed and explained everything that was going to be repaired. Great customer service!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Fine
Repair Quality - 5.0/5.0 -
Everything was handled very well.
Customer Service - 5.0/5.0 -
Everything was handled very well
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Yes! I will recommend it to anyone in need of a vehicle repair.
Repair Quality - 5.0/5.0 -
My vehicle was done one week before estimated date, Tammy was pleasant to work with and Doe. I am very pleased with the service provided all around. my car looks brand new like nothing ever happened and the color was matched to the tee. Very happy and will be recommending to everyone I know. Thank You, Caliber Collision for the exceptional service. Sincerely, Ms. Rodriguez
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Keep me posted on progress and timeline as to when the vehicle would be ready. Tammi did a great job communicating with me ! Thank you
Likely to Recommend - 5.0/5.0 -
I observed good quality work
Repair Quality - 5.0/5.0 -
Good communications from the body shop, time estimated to completion, was great. I would recommend this shop to anyone.
Customer Service - 5.0/5.0 -
Tammy Tardiff keep me informed all through the process.
My Experience - 5.0/5.0 -
Great customer service. Very attentive and straightforward with all the information.