Caliber - New Britain
In operation 29 years.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
I am completely impressed by this well oiled machine. Alyssa made things seamless with all things insurance and rental. When she said she had me, she really did. Tom went out of his way to make sure every detail of my repair was perfect and I was made whole after the accident. I would recommend Caliber to friends and family any day. Thanks guys!!
Likely to Recommend - 5.0/5.0 -
I would 100% recommend Caliber Collision.
Repair Quality - 5.0/5.0 -
The entire experience at the location was top tier. Alyssa made sure to handle everything with the insurance and rental for me. Tom kept me in the loop and gave excellent customer service.
Customer Service - 5.0/5.0 -
Excellent across the board
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Representative stayed late so I could pick my car up. that was very appreciated.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Very satisfied with the work that was done. Geat customer service experience. Kept me updated through text messaging. Thank you.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I like the costumer service you guys do a great job to on the vehicle ! Thank you 🙏
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They do a great job 👏 thank you
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
excellent customer service
Customer Service - 5.0/5.0 -
excellent customer service
Returned Clean
My Experience - 5.0/5.0 -
The whole team was very professional and helpful with getting me up and running again. highly recommended-thank you
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Fast service and great communication
Customer Service - 5.0/5.0 -
Great job great communication
My Experience - 5.0/5.0 -
It was a pleasure to do business with you , you keep me informed about the progress of my repairs, never once did I have to check in to see how it was going I knew I was in good hands right from the beginning everyone was very professional thanks again!!!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great Job
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Amazing service! Great staff! Wonderful and clear communication. Glad that they also work with the rental companies.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Fast, reliable!
Customer Service - 5.0/5.0 -
Updated with texts throughout the whole process and happy that i was able to set up my rental and drop off
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
My Nissan looks great. I’m absolutely pleased with the results.
Likely to Recommend - 4.0/5.0
Repair Quality - 3.5/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
Communication was timely and consistent. Everyone i spoke with was friendly, helpful and professional
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I liked the way I would get text messages on anything that was updates or how the process kept going
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The service was great and liked how I was always aware of the process
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Caliber Collision in New Britain CT is a fantastic shop. From the receptionist to Matt and Thomas, everyone was friendly, welcoming, and highly professional. The quality of the work was top-notch. If I ever need body repairs again, I will absolutely choose Caliber in New Britain. Thank you!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
Good
Customer Service - 4.0/5.0 -
Good