Caliber - New Britain
In operation 29 years.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Good job
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Absolutely.
Repair Quality - 5.0/5.0 -
The car looks great.
Customer Service - 5.0/5.0 -
Beyond satisfied. They were EXTREMELY accommodating. The guys were so nice to speak with and kept me updated throughout the process.
Returned Clean
My Experience - 5.0/5.0 -
They were very friendly and gave me many updates as I was waiting for my vehicle. They did a great job at making my car look brand new
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Caliber always kept me up to date throughout every step. The work done was exceptional.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I was treated professionally and respectfully by the entire team throughout entire process. The shop did an excellent job with the repairs on my vehicle. Text messages for status updates were a slight issue but that would not stop me from recommending the shop to other individuals going forward.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Smooth pleasant experience. Repairs look great
Customer Service - 5.0/5.0 -
They were respectful, informative and had extreme knowledge of the work needed on my vehicle
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I was kept apprised of progress throughout the repair period (text messages) so wasn't left 'guessing'. The vehicle came back to me, actually looking better then new. Mark reviewed the various steps and stages snf, on the admin end, Carmen walked me through the paperwork so I felt guided through the whole process.
Customer Service - 5.0/5.0 -
See question #1
My Experience - 0.0/5.0 -
The color is not the same yet
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I have not one negative thing to say. The experience was much easier than I thought it would be.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Tom, Carmen and the other guy in front was super nice to me, really help me with different situations I had with my insurance and did a really good job on my car and fixing it! Really respectful people of the front staff there!!! 100%