Caliber - Northwest Anaheim

4.8 (6,243reviews)
96%
2541 W La Palma Ave,  Anaheim,  CA  92801

In operation 29 years, 13 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (6,243)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding repair quality, with many noting their vehicles looked brand new upon return. The team received high marks for proactive communication, including daily text updates and regular phone calls throughout the repair process. Timeliness was a standout strength, as numerous customers reported their vehicles were completed ahead of the promised date. Front desk staff were frequently commended for being welcoming, professional, and courteous. A few customers noted areas for improvement, including occasional delays in delivery date communication, isolated concerns about paint quality, and front desk responsiveness during busy periods. Overall, the vast majority of customers expressed strong satisfaction and a high likelihood to recommend the shop.
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"... estimated day and time when my car would be ready. My 2004 Ford Mustang was ready for me fully repaired and washed Friday, 2626 @ 5pm!" Read more
"They got it done so quick it was unbelievable.in fact friends and family wanted to know where we went and ..." Read more
"... got the best quality to make my car look the best. I did not mind that it took 2 days longer for them to get the right parts that looked good" Read more
"Contract said 14 days estimate, it took double that + I understand parts were not available, but you shouldve ..." Read more
"Loved receiving the daily texts informing me of what step the car was in. This is the kind of communication ..." Read more
"Im very happy with their text messaging about the update of the work being done daily."
"Great. Same as other question. Thorough with communication, kind and helpful."

Likely to Recommend

Repair Quality

Work is excellent. No flaws. Very quick work.

Customer Service

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My Experience

The work was completed timely and it looks wonderful. Team was personable and efficient, thank you!

My Experience

Very happy thanks

Likely to Recommend

Repair Quality

My experience with caliber was as efficient as I could have imagined. I hardly had to do anything, every step was properly coordinated by Ubaldo Cepeda who had outstanding customer service, I felt like I was being helped by a friend rather than an employee. Thank you again caliber Anaheim team for an effortless experience.

Customer Service

My experience with caliber was as efficient as I could have imagined. I hardly had to do anything, every step was properly coordinated by Ubaldo Cepeda who had outstanding customer service, I felt like I was being helped by a friend rather than an employee. Thank you again caliber Anaheim team for an effortless experience.

My Experience

I was very satisfied with my car repairs. They answered all my questions and always gave me updates. Thank you so much caliber also, I want to Thank Jason.

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

I had a great experience with Caliber Collision from start to finish. Not only did they take care of the repair and resolve the issue with my vehicle, but I was especially impressed with how they returned it to me. My car was completely washed, cleaned up, and polished—it looked fantastic! That extra attention to detail really stood out and made it feel like they genuinely cared about the vehicle they were returning to me, not just the repair itself. The entire experience was professional, and I truly appreciated getting my car back looking even better than I expected. Excellent service and attention to detail. Thank you to the Caliber Collision team for taking such great care of my vehicle. I would definitely recommend them!

Customer Service

The customer service was excellent. I especially appreciated the repair specialist who took the time to explain the issues with my vehicle and made sure I understood what was being repaired. He was knowledgeable, professional, patient, and very helpful throughout the process.

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My Experience

Ubiquitous was there keeping me updated on the progress of the repair.

My Experience

My Experience

James Woods was great help. Very fast and easy to get a hold of.

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Repair Quality

Ubi was really helpful and transparent from the beginning. My car was fixed and it looked totally like new after repairing

Customer Service

My Experience

101% satisfied. Ubi the repairman is very professional and skilful. It's true they will restore your vehicle close to brand new. They will also check other parts aside from the damaged ones. It was also quick, earlier than the estimated repair period. Highly Recommended.

My Experience

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My Experience

The team was great and the repair looks amazing.

My Experience