Caliber - Orlando - W Oak Ridge Rd
In operation 29 years, 10 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Entire experience was excellent. Anna kept me up to date, the car was fixed perfectly and was returned to me detailed to perfection. All this happened one week prior to the estimated date given for completion.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Outstanding.
Customer Service - 5.0/5.0 -
Wonderful excellent service. They offered me popcorn and bottles of water.
Returned Clean
Likely to Recommend - 5.0/5.0 -
I will only recommend Caliber to anyone and everyone I know
Repair Quality - 5.0/5.0 -
This place is AWESOME. Best Customer Service and Quality Repairs
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everything was perfect the customer service was outstanding
Customer Service - 5.0/5.0 -
The ladies at the front where amazing and Brian did take care of everything.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0 -
I'm on the fence with this question. While I appreciate the follow up phone calls to give me the current status of my car and the condition of my car after it was serviced, I still can't get over the really bad first impression I received from this company.
Repair Quality - 4.5/5.0 -
They did a good job fixing what needed to be done on my car.
Customer Service - 1.5/5.0 -
This is a bit of a low rating for the following reasons: The first time I called to set up an appt with Caliber, I spoke with Anna, whom I confirmed my appointment with. I remember very clearly asking her if I could bring my car in on a Saturday, but she informed me that Caliber wasn't open on Saturdays, so I changed my date to the following Monday, February 20th (President's Day), and she told me to bring it in sometime in the morning. I made reservations with Enterprise and then I made sure to take time off of work to take my car in that day. The morning of the 20th, I called Caliber to advise that I was bringing in my car, and the woman who answered the phone placed me on a bit of a hold, and then came back on the line to tell me that everyone was having their morning meeting, and asked if she could have someone call me back. I waited a half hour, but figured she forgot, so I drove to Caliber to drop off my car. That was when I was told that they didn't have me scheduled to drop off my car that day, and that they had their hands full with other cars that they were servicing. They confirmed that they knew who Anna was when I told them that's who I spoke with, but they made no attempt to fix the situation, other than schedule me for a new day to drop off my car. I was pretty upset by the whole thing, because I felt that it was such an inconvenience and I wasn't satisfied at all. Not only that, but I also had to take more time off work to take my car in the following week. Speaking of which, when I did drop off my car the following week, the same woman was at the desk, and she called Enterprise to have someone pick me up, but she called the wrong place, even though I had provided her with my reservation number and the phone number of the location that had my reservation. This extended my wait time at the Enterprise she did call, who had me waiting while they found a car to give me. So needless to say, my first impression of Caliber Collision was that this company wa
Returned Clean
Likely to Recommend - 2.5/5.0 -
Only because of pin stripe I wish they would have discussed it with us before they put the new over the old stripe I would have rather paid to have it done correctly
Repair Quality - 2.5/5.0 -
Customer service wonderful but I asked the front bumper to be touched up and was not done and they put new pin strip over the old
Customer Service - 5.0/5.0 -
Great employees
Returned Clean
My Experience - 5.0/5.0 -
Great communication concerning progress of repair. All employees very professional
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
Blinker bulb was not replaced so that tells me they didn't check the lights. The inside of the pickup bed is full of sanding dust. The fuel filler door key latch is broken. No one even came outside with me to explain or show me what was done or check to see if it was to my satisfaction I'm not happy Thomas 4077790934