Caliber - Plano - Coit Rd

4.7 (3,874reviews)
94%
1205 Coit Road,  Plano,  TX  75075
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In operation 29 years, 7 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
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Email

Reviews (3,874)

Customers say
Overall Customer Satisfaction
Customers consistently praise the exceptional customer service, with staff being described as professional, friendly, and helpful throughout the repair process. Communication stands out as a major strength, with regular updates via text messages and phone calls keeping customers well-informed. The quality of repairs receives high marks, with many noting their vehicles look brand new or better than before. Timeliness is another positive aspect, with numerous repairs completed ahead of schedule. Customers appreciate the thorough cleaning of vehicles and the lifetime guarantee offered. While most experiences are highly positive, some customers noted minor issues with part delays, occasional communication gaps, and rare quality concerns that were typically addressed promptly by the team.
AI-Generated from reviews written in the last 12 months
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"Absolutely amazing customer service."
"Excellent customer service and my car looks brand new. Thank you!"
"... the experience! From start to finish, the team was incredibly professional, communicative, and efficient. My car looks as good as new, and the repair process ..." Read more
"It was ready significantly earlier than expected"
"3 days early"
"Work was completed about 2 weeks prior to the estimated completion date."
"Ready before and excellent job on the repair."
"Faster than expected!"
"... heard anyone that has gotten car back so quick, and notified almost daily about what they were doing and how it was progressing." Read more
"Outstanding work, timeliness, and first class communication."
"The work was impeccable, the car returned spotless, I was communicated with regularly. I was treated graciously. 🙂It took longer than ..." Read more

My Experience

Likely to Recommend

Repair Quality

The overall experience was very smooth

Customer Service

They went out of the way and waited for me even when I was very close to the end of the day since I was running late

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Kristy M in Plano (Coit) is exceptional. She worked so hard.

My Experience

Jeremy was very helpful and professional. I had a great experience working with him and will highly recommend your company to friends and family.

My Experience

Caliber team was super friendly, quick, efficient and communicative. Not only was the work on my vehicle done impeccably but I felt confident my vehicle was in great hands by the frequent updates I received. They are amazing!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

We are very unhappy and will be taking it back to caliber. The driver side tire pressure is at 23 and it sounds like there’s water underneath the car.

My Experience

My experience was great! Thanks to Justin for being very helpful and keeping me updated.

My Experience

Highly recommend Friendly staff helping first time experience Christi is very helpful and professional Thankfully

Likely to Recommend

Repair Quality

There was an issue with the part when it was fixed first. Caliber accepted it and worked to get it fixed. Excellent working with Kristi.

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

My Experience

I have never been as impressed as much as my recent car repair with Caliber Collision in Plano. It was a flawless experience. They had a close relationship with my Insurance provider and between the two I left my car at Caliber and Enterprise Rental picked me up. After the repair was more than satisfactorily completed I was able to turn my rent car in at Caliber. I would call that perfect service. I would definitely recommend Caliber Collision for anyone considering any type car repair.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

You guys always do a great job in a timely manner.

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Justin demonstrated some great professionalism in the process of the car repair. Following and responding promptly to my texts.

My Experience

Friendly helpful and quick. Made a bad experience alot easier!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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