Caliber - Plano - Coit Rd

4.7 (3,932reviews)
93%
1205 Coit Road,  Plano,  TX  75075

In operation 29 years, 7 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (3,932)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding communication, with many highlighting regular text and phone updates that kept them informed throughout the repair process. The quality of repairs was frequently described as exceptional, with vehicles returned looking brand new or better than expected. Timeliness was another strong point, as numerous customers noted their vehicles were completed ahead of schedule. Staff professionalism, friendliness, and attentiveness were widely appreciated, with many customers expressing they would return and recommend the shop. A small number of customers noted areas for improvement, including more consistent final inspection thoroughness, clearer cost transparency, and occasional follow-up responsiveness after vehicle pickup, as mentioned directly in their feedback.
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"Great customer service! Repairs were done in timely manner, I even got my vehicle back sooner than expected. Thank you so much!"
"It was ready significantly earlier than expected"
"... super easy. I got texts every day with updates, and they finished my repair a week earlier than promised!" Read more
"Very professional and friendly service. Just took a long more time than expected."
"... completed in a an efficient and professional manner. Repairs completed before estimated timeframe.. very satisfied with service provided." Read more

My Experience

The repair took way more number of days than what would be needed expected for such a relatively small repair. The new doors were damaged during transport had to be repaired again. Car was resent for repairs due to buff marks and scratches seen upon first delivery post repairs.

My Experience

This could’ve been a nightmare. I mean, it was a car accident. Instead, we found a place with great people that did great work. I hope we don’t need them again, but if we do need repairs, we will go to Caliber Collision in Plano.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

No problems

My Experience

Lexus says my map should still show on navigation and working. Subscription expires but that just means it doesn’t update maps. Caliber needs to get it working or Lexus is charging $250 diagnostic. Also there is a whistling sound in my windshield when I go 55mph or higher that wasn’t there before.

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Repair Quality

Kristie was great and she kept me updated about my vehicle and the reapirs

Customer Service

Returned Clean

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Customer Service

My Experience

Best car repair experience I've ever had. Under time and under budget. What more can you ask? Communication, you ask? UNEQUALED!!! Kristi is a Superhero and deserves a cape and a phone booth!!!

Likely to Recommend

Already have!

Repair Quality

Best experience I've had in 51 years of driving! Christi is a Superhero and deserves a new cape and a phone booth . . . . or fire her so she has to come work for me!!! Unequaled communication! Finished a week early!! Aaaaaand under budget!!!

Customer Service

Best I've ever had!

My Experience

It was very organized and professional.

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Repair Quality

Customer Service

My Experience

Great job of keeping me up to date on the progress. Truck looks brand new !

My Experience

My Experience

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My Experience

Great work, things work great. Good communication and I know they did it as fast as they could.

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Returned Clean

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Fantastic service.

Customer Service

Returned Clean

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Repair Quality

Customer Service

The car was dirty .

Returned Clean

My Experience

Excellent service and work.

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Repair Quality

Customer Service

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Repair Quality

Work was done efficiently and updates sent regularly.

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