Caliber - Plano - Coit Rd
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Marty and his team turned around a horrible experience at another Caliber Collision. Marty repaired the damage sustained from the other facility and went beyond to make things right. His entire office was cordial and helpful, and Derek was very professional. Not even close to the experience at other facility. The other facility could learn from Marty valuable skills In how to repair an automobile and treat a customer!
Likely to Recommend - 5.0/5.0 -
Shop #2 only
Repair Quality - 5.0/5.0 -
10 with shop managed by Marty Goebel who repaired damage sustained by initial Caliber Collision in McKinney who I rate as 0.
Customer Service - 5.0/5.0 -
Shop #2 only
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I loved being kept informed of progress and how long I would need to keep my rental. Derrick is the best!
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Caliber Collison kept us informed with updates on the repair of our vehicle.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 2.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
My second time this year using Caliber, both times with problems, but all worked hard to resolve me concerns
Repair Quality - 4.5/5.0 -
Overall, satisfied, a couple of minor issue: didn’t call initially when told, but did follow up later. Also, forgot to put license plate and bracket on the front.
Customer Service - 4.5/5.0 -
Would have liked more updates since my repair was relaid from about 5 days to 19 days due to inability to get parts.
Returned Clean
My Experience - 5.0/5.0 -
I just thought it took to long but as long as the work was well done I am happy. It was so nice to have my car cleaned as well. Thank you. Pay Cowles.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
I think that you all did a great job removing and painting my bumper I loved that it also was cleaned inside and out.like a new job. The 9 is for how long I was told. Monday and I didn’t get to pick up until Thursday. Other than that I will recommend caliber to others. Thank you
Customer Service - 5.0/5.0 -
No comment needef
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 1.0/5.0 -
Matthew was great to work with, but he was the fourth person I was handed off to throughout the entire process. I've always had a positive experience with Caliber, but time around I was disappointed. Proper timeline expectations were not set, and I was told certain things were done when they actually weren't multiple times. The multiple contacts, and the communication made for a frustrating process overall. However, when I was handed off to Matthew - he was extremely attentive and always followed through on what he said he would do. (Which I greatly appreciated.) While the main repairs were done and I'm pleased with them, there were some minor detailing issues when I picked up the vehicle (had to take back in the next day to smooth out bubbling on the rubber edge trim of the window, and there's some pink marker to indicate something on the rear of the vehicle that was never wiped off, or brought to my attention at pick up. The windshield was dirty - and looked like they hadn't just washed it either.)
Customer Service - 2.5/5.0 -
Everyone was nice and pleasant when I would call in, but really Matthew (and Marty on one instance) was the only person who really followed up with me when he said he would. (Which meant I didn't have to call in and feel like I was chasing for answers on the repair process.)
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I think Derrick is an amazing asset to Caliber. Phenomenal customer service from him! He was patient, thorough, and answered all my crazy questions for both of my cars that were in there!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Derrick and Maria where first class.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The repair was expertly done, on time and my service advisor, Derrick Cooke, was a true professional. He was courteous, helpful, stayed in touch during the repair and answered all my questions. A very good experience!