Caliber - Plano
In operation 29 years, 27 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Amazing experience with Jeff. Provided updates daily and several times a day. Car was repaired a week before expected completion. Baby when I tell you my Lexus is straight...showroom ready. Thanks Jeff
My Experience - 0.0/5.0 -
When the truck was returned to us, the gaps around the hood were not symmetrical like they were prior to the repairs. There is an overhang on one side and a massive gap on the other side. It honestly looks like they didn’t take their time to do the work right. The driver side windshield wiper doesn’t work now (it did when we dropped it off for repairs), the registration sticker and toll tag were not put back on the windshield and the windshield (which was replaced) was absolutely filthy. It’s clear there were no quality control checks on the truck prior to returning to us. The communication from the service advisor was poor at best. We had to keep calling for updates, were told multiple times they would call us by end of the day with an update and were never contacted. It was very frustrating to be misled by the service advisor and then to get the truck back the way we did, was disappointing.
Likely to Recommend - 2.5/5.0 -
This location lacks quality, pride of workmanship.
Repair Quality - 2.5/5.0
Customer Service - 2.5/5.0
Likely to Recommend - 5.0/5.0 -
These guys were great I feel like I got the white glove treatment all the way through
Repair Quality - 5.0/5.0 -
Everything was done ahead of time and done professionally. I got updates daily about the status of my vehicle and the repairs taking place. The staff was pleasant and friendly and returned my lost item when I picked up my car.
Customer Service - 5.0/5.0 -
She answers in prior comment
Returned Clean
My Experience - 5.0/5.0 -
The service was 10 out of 10
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
There was a great guy at pick up that made the whole experience for me
My Experience - 5.0/5.0 -
Jeff was fantastic! My car looks great!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Work was completed even quicker than expected and I’m happy with the quality of the work.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great work! Nice people!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Chris was very thorough and honest and helpful!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Performed very quickly and not much I had to do
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Superior customer service across the board.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
On the receipt had the incorrect lic plate # on it nor did it mention original estimate abd amount paid to owners of vehicle, my parents. My plate is NVG-8576.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Except lic # on paperwork was wrong
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The experience that I had with Caliber Collision could not have been better! I was kept informed on the repair progress and the job was finished sooner than expected. The repair and painting was perfect! There was flawless coordination with my use of a rental car too. It was a pleasure to work with Caliber Collision on K Avenue in Plano.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Chris is an outstanding Service Advisor! We appreciated his genuine hospitality and service knowledge! He basically “taught a Master Class” in Customer Service! You are lucky to have him in your business!