Caliber - Portland - Nu-Way
34 NE Grand Ave,
Portland,
OR
97232
USA
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
Services
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
Payment Types
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
Languages
- English
Hours
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Ford
I-Car
Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding communication, with many highlighting frequent text and email updates that kept them informed throughout the repair process. The quality of repairs was frequently described as flawless, brand new, and exceeding expectations. Timeliness was a strong point, with numerous customers noting their vehicles were completed ahead of schedule. Customers also appreciated the complimentary interior and exterior cleaning as a thoughtful added touch. A small number of customers noted areas for improvement, including inconsistent update accuracy, occasional delays, and isolated cleanliness concerns such as residual glass or smudged windshields - all reflecting direct customer observations.
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Service Quality
"Unbelievably great customer service and flawless repair work."
"Excellent work! Great communication. Very friendly and professional. I couldn't be happier. Thank you!"
"... outstanding customer service, everything was excellent! They even made my car look better than before my car accident. I won't go anywhere else for body work!"
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"Very good customer service and communication. Really appreciated the updates they provide about your car on Tuesdays ..."
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"I am nothing but disappointed. I feel like they up charged me for things unrelated to the repair. They also use ..."
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"Excellent job on the repair! Got it done quicker than expected! Thank you!"
"... unfortunate repair. They helped me fast easy and got my repair done faster than expected. So wonderful. Happy to use them again."
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"Yes, two days earlier than the original estimate"
"This was my biggest issue, the updates would say my car would be ready the next day. Then the day of it would be delayed. That was frustrating"
"I am very impressed with the speed of the repair - under 2 weeks! Also, I was extremely impressed that the car was ..."
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"The transparent communication was refreshing. I didnt mind the delays because I knew what was going on. Thanks! 1010"
"The service was very good. I appreciate how texts were sent to provide regular updates."
"I was impressed with the updates, communication was excellent my car was returned shiny and clean"
"Everyone was courteous but there was a lack communication and follow through by my claim manager. Their text message system provided inaccurate information"
"... like roses. The only thing that was confusing was the constantly changing expected end date. It would be easier if that system was more accurate."
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Prapatsara
(Subaru owner)
reviewed 8/10/26
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Scott
(Toyota owner)
reviewed 8/10/26
My Experience - 5.0/5.0 -
Great service, with friendly employees. I recommend this very clean, well managed shop to anyone in the Portland area.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Brennan
(Honda owner)
reviewed 8/10/26
My Experience - 5.0/5.0 -
Great communication, fast service. I appreciated that they actually brought my car to me 15 miles away and returned my rental for me. The wash and interior cleanup was also a nice added touch. Would definitely use again if needed.thank you!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Good communication, fast turn around, and excellent customer service
Customer Service - 5.0/5.0
Jered
(Toyota owner)
reviewed 8/7/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Annie
(Toyota owner)
reviewed 8/6/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Thanks for the quick and helpful repairs! Everyone was friendly and nice 😊
Customer Service - 5.0/5.0
Returned Clean
Nicole
(Toyota owner)
reviewed 8/6/26
Likely to Recommend - 5.0/5.0 -
This was the most enjoyable car experience I’ve had to date. I’ll be coming by anytime I need work done on my car.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Betty
(Volkswagen owner)
reviewed 8/4/26
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
David
(Mazda owner)
reviewed 8/3/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
No problems. Good communication.
Customer Service - 5.0/5.0
Aisha
(Hyundai owner)
reviewed 8/3/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Victoria
(Honda owner)
reviewed 7/30/26
My Experience - 5.0/5.0 -
Great customer service, thorough communication, car looks super clean and all fixed up.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Car looks great!
Customer Service - 5.0/5.0 -
Great communication and service
Cynthia
(Toyota owner)
reviewed 7/30/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Andrew
(Subaru owner)
reviewed 7/30/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Julie
(Subaru owner)
reviewed 7/27/26
My Experience - 5.0/5.0 -
Ash was great. Communicative, responsive and knowledgeable.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Jane
(Chevrolet owner)
reviewed 7/27/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Sean
(Chevrolet owner)
reviewed 7/27/26
My Experience - 5.0/5.0 -
Very professional service and top notch. Took care of me and my vehicle, and I will recommend them to anyone. Thank you!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Erika
(Toyota owner)
reviewed 7/25/26
My Experience - 5.0/5.0 -
The staff were pleasant to work with and communication was easy. My car looks great and was ready as promised. I would definitely recommend Caliber Collision.
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Judy
(Honda owner)
reviewed 7/24/26
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Gabriela
(Subaru owner)
reviewed 7/23/26
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
Monnie
(Mazda owner)
reviewed 7/20/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Maria
(Audi owner)
reviewed 7/20/26