Caliber - Purcellville

4.8 (6,372reviews)
97%
480 North 21st Street,  Purcellville,  VA  20132
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In operation 29 years, 11 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
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Email

Reviews (6,372)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its outstanding communication, with many highlighting daily text and email updates that kept them informed throughout the repair process, reducing stress and anxiety. The quality of repairs is frequently described as excellent, with vehicles returned looking brand new or better than before. Timeliness is another strong point, as numerous customers noted their vehicles were completed ahead of schedule. The staff is widely commended for being professional, friendly, and genuinely caring. Customers also appreciated the seamless coordination with insurance companies and rental car providers. A few customers noted isolated concerns, including occasional delays due to parts availability, minor issues with vehicle cleanliness upon return, and rare instances of incomplete repairs or miscommunication early in the process. Overall, the vast majority of customers express high satisfaction and willingness to recommend the shop to friends and family.
AI-Generated from reviews written in the last 12 months
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"... which really gave me peace of mind. Even better, the work was completed ahead of schedule, which was such a pleasant surprise. The staff went above and beyond to make me feel ..." Read more
"... take pride in what they do, and go above and beyond. Outstanding craftsmanship and customer service all around." Read more
"... the progress. The repairs were done so soon, and every staff member I talked to was so amazing and helpful! All questions were answered and easy to understand, ..." Read more
"Superb service from Caliber Purcellville. Great communication and true craftsmanship on our car. They are the gold standard."
"... experience from start to finish! The communication was excellent, delivered before expected date! Id say it was the best experience Ive ever had at a car repair place!" Read more
"... received at Caliber Collision in Purcellville. They completed the work on my car much earlier than I had anticipated, and they did a beautiful job! I highly recommend ..." Read more
"They did a wonderful job and finished a few days earlier than predicted. Great work."
"The 2 items covered by insurance were performed well and in a timely manner. The other 2 items did not get done. I wrote, called, ..." Read more
"Good job communicating with me. It took about 2 weeks longer than the estimated completion date."
"Great communication every step of the way. Updates received via text was efficient and convenient. I never had to inquire about the ..." Read more
"Communication was above and beyond repairs were done quickly, and I couldnt be happier"
"Compliments to all! The process was smooth throughout: excellent communication and updates, delivery ahead of projected schedule, a clean and shiny car on pickup, and best of all, ..." Read more
"Communication was outstanding. I never had to wonder where things were or whats next!"
"... and when the part come in, I will have it replaced. Excellent customer service and genuine care from the Purcellville team! Didn't love calling the # and getting a call center, ..." Read more

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Took longer than I thought but the work is good.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

I appreciate the text messages I received keeping me updated on the status of the repairs.

Customer Service

The staff members were very professional.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Communication was excellent and you made the process very easy. Getting a rental car was seamless as well.

Likely to Recommend

I’ve used Caliber before and had a great experience. I always recommend them to others.

Repair Quality

Service was quick and communication was great.

Customer Service

Staff were great to deal with and thoroughly answered my questions.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I would encourage anyone I know, that’s in need of a collision repair to contact Caliber Collision in Purcerville

Repair Quality

This team makes a collision repair super easy. The quality of work is magnificent.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Kevin, was absolutely wonderful to work with from the very first email. I was on a time restriction and needed my vehicle back for a trip I had planned. He and his team were able to make that happen for me!!

Likely to Recommend

Repair Quality

Customer Service

Sabrina and Kevin were both fantastic!

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Team worked hard to accommodate our requests. We are very happy with how everything turned out. Kevin did a fantastic job communicating everything to us.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

As always, easy process, friendly service and outstanding results!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Slight ripple in the paint job on the bumper but barely noticeable. Good job.

Likely to Recommend

Repair Quality

Everything looked great

Customer Service

I loved the text updates

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Repair was great and very quick!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

good quality work, excellent communication

Customer Service

excellent communication

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great service, very fast and you communicated every step of the way.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Thanks so much for the quick turn around. Always great service!

Likely to Recommend

Repair Quality

Appreciate the quick turnaround

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Quick repair. Car is flawless.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

I think we weren't prepared for how efficient and streamlined the process is now. Caliber moved WAY faster than remembered the process to be. But they held our hand the whole way and we got the car back quickly, and like nothing had happened. Will always go there.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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