Caliber - Raleigh Downtown
In operation 29 years, 12 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
It was done so you can’t see anything was damaged. And got car back in a timely fashion. Charles and Tammy were very helpful and nice to work with.
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0
Repair Quality - 3.5/5.0 -
1. Positive - Receptionist at the front desk is awesome (Raleigh, Capitol). Spent time welcoming me and also ensuring that my check out went well 2. Positive - Car repair was thorough and all damage was addressed. Including addressing the battery that had drained/died during the repair 3. Negative - I asked 2x for a quote to have a small dent repaired on my car (at my own cost) and never received one despite feedback that this would not be a problem and Caliber would support 4. Negative - we agree that the bumper would not be drilled and no front plate would be installed. This didn’t happen and the front bumper was drilled. 5. Negative. Everything was on time for 8 weeks (continued text updates) until day of collection and then there continued delays (for 48hrs) and I was the one having to do the chasing - multiple calls and texts to get update.
Customer Service - 2.5/5.0 -
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My Experience - 5.0/5.0 -
The car was repaired well below the estimated price and before the estimated time and they kept me informed along the way.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Everyone was so friendly and did a great job keeping me updated and answering my questions!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My experience with Caliber Collision was absolutely nothing less than amazing. There was nothing but open communication and they made me feel very secure throughout the process to getting my vehicle fixed. I believe the quality of work for itself in the event that I needed any additional body work done they would for sure be number one on my call list. Shout out to the receptionist as well. She's so amazing.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I have had nothing but good experiences with yalls service in the past.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Everyone was very nice and helpful!
Returned Clean
Likely to Recommend - 2.0/5.0
Repair Quality - 2.0/5.0 -
Our company was very grateful that Caliber Collision was able to help us out. However, their team of agents seems not to have their heads in the game. We had two separate claims from our insurance on the same vehicle and no one on the team seem to know how to keep our file organized. I had to force the first agent we were given to confirm our process on the repair of our COMPANY vehicle and the second agent during out check out was a completely different guy who did not care to explain what we owed because he didn't even know what was going on. I don't understand exactly how hard their jobs are but I know that they shouldn't be hiding from a customer just to explain the details of the cost for the repairs and what repairs were done and what is needed upfront. None of these things were clearly communicated to us and after working with them we will no longer be using Caliber Collison as our Auto Repair shop ever again. However, Tammy at the front Desk was very kind, personable and polite. As for Charles and Aaron, I think they need some extra training in their current positions.
Customer Service - 2.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Everyone was wonderful and so professional.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
So far everything with the car has been good. I have only been driving it for a few days since the repairs were completed but so far so good. The staff including and especially Charles Smith were great about helping me understand the process and feel comfortable that my car would be taken care of.
Customer Service - 5.0/5.0 -
Charles Smith was great!
Returned Clean
My Experience - 5.0/5.0 -
Great Job with no delays!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
This will be our go to location if we need any work in the future.
Repair Quality - 5.0/5.0 -
Thanks for making the repair process so streamlined and easy. From the estimate, car rental, and updates on repairs, we were very pleased with your service.
Customer Service - 5.0/5.0 -
Very friendly and responsive!
My Experience - 5.0/5.0 -
EVERYONE was super nice and helpful 10/10!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Appreciated the communication and quick response time.