Caliber - Raleigh Downtown
In operation 29 years, 12 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0 -
I have been hearing a sound that I didn't hear before when turning to left in my vehicle
Customer Service - 5.0/5.0 -
Very efficient and they met every expectation that was set on their end.
My Experience - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 2.0/5.0
Customer Service - 2.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 4.5/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0 -
They told us that the clear bra was not on the car so they didn't replace it, however, it was and we will get verification from the Toyota dealership.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 4.5/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Mr.Arredondo made the whole process pain free. Great customer service.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 1.5/5.0
Likely to Recommend - 2.5/5.0
Repair Quality - 2.0/5.0 -
Vehicle still not repaired, back to shop twice so far
Customer Service - 4.0/5.0
My Experience - 4.3/5.0 -
All interactions with staff impressed me. Each person was very professional and courteous. The updates are frequent enough to keep me from worrying about by my vehicle's status. Thank you for great service.
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
There are things wrong with the car that weren't wrong before it went to be repaired. Certain things were supposed to be done to the car before pickup and fhey weren't done.
Likely to Recommend - 1.0/5.0
Repair Quality - 1.5/5.0 -
The rear right door is improperly aligned, the front right door is improperly aligned and doesnt close correctly. The paint is wavy looking with no clearmcoat and the molding on the outside of the door looks like it was painted over! This is afrer you had the car a second time for two day,
Customer Service - 1.5/5.0 -
Everyone I spoke to seems to be combative in nature when improper repairs are pointed out and need to be redressed,
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0 -
My trunk is leaking.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
Still scratching my head at that question.
Repair Quality - 2.5/5.0 -
Constant delays and lack of communication between two Calliber shops
Customer Service - 2.0/5.0 -
An amazingly poor experience
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 3.5/5.0 -
too many pointless texts
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 2.0/5.0 -
The estimate was 5 business days for the repair. Based on that we opted for a larger vehicle to rent from Enterprise at an extra daily cost above what insurance covered. The total time was 3 weeks from drop off to pick up. It is always better to overestimate the time needed than this type of result. I manage dozens of accounts using software that costs hundreds of thousands. If I understimated the cost or time for a project by 3X, like this, it was been major problem.