Caliber - Raleigh Downtown
In operation 29 years, 12 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everyone was very helpful and friendly.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great customer service
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Was not expecting to see the job done to meet my expectations. The job exceeded my expectations. Thanks team!
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0 -
very pleased, only flaw was changing my pickup date 4 times due to road blocks. totally understandable but was confusing
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Good work, good communication, industry and insurance expertise was very helpful.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
Took weeks longer than expected, finally got it back and the tags aren’t even on the car. Also there was half an inch of standing water in my passenger side leg room for some reason ? Also since I’ve gotten it back from you the car has an electrical issue and says the air bags have an issue as well which I’ve never seen before so shout out for adding that as well?
My Experience - 5.0/5.0 -
Thank you for doing a great job on the repairs! It looks like new again!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Thanks so much for an outstanding job. Aaron Lopez explain the process to me, his team was great with all the details, the car looks great. I appreciate Caliber’s One Stop service with the Rental pickup and drop off - saved lots of time.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Thank yoI nou for your efficient and excellent service. It was a pleasure working with you and I highly recommend you to anyone in need of your care.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Thank you for taking great care of the repairs!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Because Caliber is a highly-visible brand, I was expecting an impersonal, big-company experience. I was pleasantly surprised to learn otherwise. I felt valued even though I was not paying - State Farm paid for my repair.
Repair Quality - 5.0/5.0 -
Caliber staff were very professional and were conservative in their estimates, ultimately shortening their projected timeline and then delivering in advance of the amended estimate. Communication was frequent and detailed. The work definitely fits a "good as new" description, I certainly cannot see any evidence that the car was ever damaged. They seem to execute on a "under-promise and over-deliver-" type of philosophy. Kudos all around!
Customer Service - 5.0/5.0 -
Chris did a great job! Tammy & Chris were also helpful, friendly and pleasant. Thumbs-up.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
There are 4 paint dimples on the hood and the gap between the hood and headlights are obvious.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Communication was excellent. Very accommodating with all questions and concerns.
Customer Service - 5.0/5.0 -
Excellent service from everyone.